Amazon is hiring a CTK Svc Sr. Associate [S], CTK for its Centralized Timekeeping team in Hyderabad. The role supports Amazon employees, managers and HR teams with time and attendance matters across the company’s network.
The position involves handling employee cases through phone and chat, maintaining accurate time records, resolving HR and attendance queries, and making sure requests are processed according to Amazon policies and applicable laws. The role also requires handling confidential information and maintaining detailed case records.

What You’ll Do

• Resolve employee time, attendance and HR queries through phone and chat.
• Process time and attendance updates accurately and within required timelines.
• Manage employee cases from initial contact through resolution.
• Record case details and actions in the service case management system.
• Apply attendance policies and follow standard operating procedures while handling cases.
• Prioritize payroll-impacting requests where there is a risk of a payroll defect.
• Identify process gaps and suggest improvements to the service.
• Communicate clearly with employees, managers and HR partners in written and spoken English.

What You Need

• At least 6 months of Human Resources experience.
• At least 6 months of customer service experience.
• At least 6 months of experience using Microsoft Office applications.
• Bachelor’s degree or equivalent qualification.
• Experience working with confidential information.
• Fluent English communication skills, including speaking, writing and reading.

Preferred Qualifications

• 1+ year of Human Resources experience.
• 1+ year of customer service experience.
• 1+ year of Microsoft Office experience.
• Basic Excel knowledge, including mathematical and logical functions and lookup functions.
• Experience handling leave, benefits, HR or complex employee-related queries.
• Experience resolving customer issues while working under pressure.
• Experience working in a fast-paced environment and handling changing or escalated workloads.
• Experience handling confidential information professionally.
• Experience prioritizing and managing multiple responsibilities.

Before You Apply

• Make sure your resume clearly shows at least 6 months of HR or customer service experience.
• Highlight experience handling employee or customer cases from initial request through resolution.
• Include your Microsoft Office and Excel experience, especially lookup and basic logical functions.
• Be prepared to discuss situations where you handled confidential information or sensitive employee matters.
• Prepare examples that show how you managed multiple cases or priorities under pressure.

Skills

Human Resources, Customer Support, Excel, Microsoft Office, Case Management, Employee Relations, Time and Attendance, Communication