About the job
Amazon is hiring a BBM Escalation Specialist for its Amazon Maintenance Operations Center (AMOC) in Hyderabad. This role supports 24/7 facility maintenance operations by monitoring work requests and alarms, coordinating vendors, managing escalations and helping resolve facility issues across Amazon business units.
Candidates need at least one year of customer service or corporate back-office experience, fluency in English, Microsoft Office skills and root-cause problem-solving experience. Applicants must be comfortable working in a 24/7 shift environment. A bachelor’s degree in Mechanical or Electrical Engineering or a related field is preferred, but is not listed as a basic requirement.
Job Details
- Company: Amazon
- Role: BBM Escalation Specialist, Amazon Maintenance Operations Center
- Job ID: 10583414
- Requisition / Location Code: ADCI HYD 16 SEZ – H83
- Location: Hyderabad, Telangana
- Experience: 1+ years in customer service or corporate back-office roles
- Salary: Not disclosed
- Employment type: Not specified in the supplied job description
- Work arrangement: Not specified
- Shift: 24/7 shift environment
- Team: Amazon Maintenance Operations Center International (AMOC INTL)
What You’ll Do
- Respond to incoming maintenance work requests and prioritize them according to service-level agreements (SLAs).
- Coordinate remote maintenance work from initiation to completion, including work orders, purchase orders and invoice processing.
- Communicate with Reliability Maintenance Engineering (RME), Operations, Health and Safety (H&S) and other stakeholders.
- Coordinate vendor dispatches, track vendor status and lead communication during escalations.
- Identify critical facility or equipment issues and escalate them through the appropriate channels.
- Monitor refrigeration alarm systems and coordinate timely responses to critical alerts.
- Manage and prioritize work queues based on urgency, impact and SLA requirements.
- Coordinate with local vendors and maintenance teams to resolve facility issues.
- Follow emergency response procedures during critical facility incidents.
- Document actions, update case records and maintain accurate operational information.
- Contribute to process improvements that strengthen maintenance coordination and response procedures.
What You Need
- At least one year of experience in customer service or corporate back-office roles.
- Fluency in spoken and written English, including reading and writing.
- Experience using Microsoft Office tools such as Excel, Word and Outlook.
- Experience in root-cause problem solving.
- Ability and willingness to work in a 24/7 shift environment.
- Clear communication, accurate documentation and the ability to manage multiple requests according to priority.
Preferred Qualifications
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related field.
- Experience planning, scheduling or auditing maintenance activities.
- Experience working with a Computerized Maintenance Management System (CMMS).
About the Team
The Amazon Maintenance Operations Center International (AMOC INTL) is a centralized, round-the-clock function within Central Reliability Maintenance Engineering (RME). It provides remote maintenance coordination and support to field RME teams across different Amazon business types and regions.
The team uses centralized coordination and monitoring to help maintain reliable facility operations while allowing field teams to focus on critical maintenance work.
Key Skills
- Escalation management
- Customer service and back-office operations
- Vendor coordination
- Work-order and purchase-order processing
- Microsoft Excel, Word and Outlook
- Root-cause problem solving
- Maintenance coordination and SLA management
- Incident documentation and case management
- Refrigeration alarm monitoring
- CMMS and maintenance scheduling, preferred
How to Apply
- Review the role requirements and check that your experience matches the basic qualifications.
- Prepare an updated resume highlighting customer service or back-office experience, problem solving, Microsoft Office skills and shift flexibility.
- Use Apply on Original Source ↗ in the top section of the job page to open Amazon’s official job listing.
- Review the requirements on Amazon’s careers website and complete the application through the official recruitment process.
Before You Apply
- Be prepared to explain how you have handled urgent requests, escalations and competing priorities.
- Review basic Excel, Word and Outlook tasks relevant to tracking work requests and maintaining records.
- Prepare examples of root-cause problem solving and communicating with multiple stakeholders.
- Understand the importance of SLAs, vendor follow-ups, incident documentation and timely escalation.
- Confirm that you can work the required 24/7 shifts.
- The supplied listing does not confirm the exact shift roster, salary, closing date or work arrangement. Check the official posting for any updates.
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Amazon
Amazon is a global technology and e-commerce company with operations spanning online retail, logistics, cloud computing and other services.
Amazon is hiring a BBM Escalation Specialist for its Amazon Maintenance Operations Center (AMOC) in Hyderabad. This role supports 24/7 facility maintenance operations by monitoring work requests and alarms, coordinating vendors, managing escalations and helping resolve facility issues across Amazon business units.
Candidates need at least one year of customer service or corporate back-office experience, fluency in English, Microsoft Office skills and root-cause problem-solving experience. Applicants must be comfortable working in a 24/7 shift environment. A bachelor’s degree in Mechanical or Electrical Engineering or a related field is preferred, but is not listed as a basic requirement.
Job Details
- Company: Amazon
- Role: BBM Escalation Specialist, Amazon Maintenance Operations Center
- Job ID: 10583414
- Requisition / Location Code: ADCI HYD 16 SEZ – H83
- Location: Hyderabad, Telangana
- Experience: 1+ years in customer service or corporate back-office roles
- Salary: Not disclosed
- Employment type: Not specified in the supplied job description
- Work arrangement: Not specified
- Shift: 24/7 shift environment
- Team: Amazon Maintenance Operations Center International (AMOC INTL)
What You’ll Do
- Respond to incoming maintenance work requests and prioritize them according to service-level agreements (SLAs).
- Coordinate remote maintenance work from initiation to completion, including work orders, purchase orders and invoice processing.
- Communicate with Reliability Maintenance Engineering (RME), Operations, Health and Safety (H&S) and other stakeholders.
- Coordinate vendor dispatches, track vendor status and lead communication during escalations.
- Identify critical facility or equipment issues and escalate them through the appropriate channels.
- Monitor refrigeration alarm systems and coordinate timely responses to critical alerts.
- Manage and prioritize work queues based on urgency, impact and SLA requirements.
- Coordinate with local vendors and maintenance teams to resolve facility issues.
- Follow emergency response procedures during critical facility incidents.
- Document actions, update case records and maintain accurate operational information.
- Contribute to process improvements that strengthen maintenance coordination and response procedures.
What You Need
- At least one year of experience in customer service or corporate back-office roles.
- Fluency in spoken and written English, including reading and writing.
- Experience using Microsoft Office tools such as Excel, Word and Outlook.
- Experience in root-cause problem solving.
- Ability and willingness to work in a 24/7 shift environment.
- Clear communication, accurate documentation and the ability to manage multiple requests according to priority.
Preferred Qualifications
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related field.
- Experience planning, scheduling or auditing maintenance activities.
- Experience working with a Computerized Maintenance Management System (CMMS).
About the Team
The Amazon Maintenance Operations Center International (AMOC INTL) is a centralized, round-the-clock function within Central Reliability Maintenance Engineering (RME). It provides remote maintenance coordination and support to field RME teams across different Amazon business types and regions.
The team uses centralized coordination and monitoring to help maintain reliable facility operations while allowing field teams to focus on critical maintenance work.
Key Skills
- Escalation management
- Customer service and back-office operations
- Vendor coordination
- Work-order and purchase-order processing
- Microsoft Excel, Word and Outlook
- Root-cause problem solving
- Maintenance coordination and SLA management
- Incident documentation and case management
- Refrigeration alarm monitoring
- CMMS and maintenance scheduling, preferred
How to Apply
- Review the role requirements and check that your experience matches the basic qualifications.
- Prepare an updated resume highlighting customer service or back-office experience, problem solving, Microsoft Office skills and shift flexibility.
- Use Apply on Original Source ↗ in the top section of the job page to open Amazon’s official job listing.
- Review the requirements on Amazon’s careers website and complete the application through the official recruitment process.
Before You Apply
- Be prepared to explain how you have handled urgent requests, escalations and competing priorities.
- Review basic Excel, Word and Outlook tasks relevant to tracking work requests and maintaining records.
- Prepare examples of root-cause problem solving and communicating with multiple stakeholders.
- Understand the importance of SLAs, vendor follow-ups, incident documentation and timely escalation.
- Confirm that you can work the required 24/7 shifts.
- The supplied listing does not confirm the exact shift roster, salary, closing date or work arrangement. Check the official posting for any updates.