About the job
Accenture is hiring a Business Advisory New Associate in Hyderabad under its Next Generation Customer Operations team. The role focuses on technical troubleshooting and support for business and enterprise accounts, including account onboarding, platform integrations and issue resolution.
The position involves working with APIs, webhooks, authentication, business and advertising platforms, and cloud-based applications. You will investigate technical issues, work with internal engineering and product teams, and communicate solutions to both technical and non-technical stakeholders.
What You’ll Do
- Support the onboarding and activation of business and enterprise accounts.
- Help partners complete account verification, configuration and setup requirements.
- Investigate API integration failures, webhook issues and event-processing problems.
- Troubleshoot authentication, access and MFA-related issues.
- Resolve issues involving message templates, advertising accounts and business account configurations.
- Use logs, system diagnostics, API responses and monitoring tools to identify root causes.
- Escalate platform defects and coordinate with Engineering and Product teams.
- Work with business partners, enterprise customers and internal teams to resolve technical blockers.
- Track issue-resolution SLAs and onboarding KPIs.
- Create troubleshooting documentation, SOPs and knowledge articles and identify recurring issues that could be improved through automation or process changes.
What You Need
- Any graduation.
- 0–1 years of experience.
- Knowledge of REST APIs, JSON and webhooks.
- Understanding of cloud applications and system integrations.
- Understanding of authentication flows and Multi-Factor Authentication (MFA).
- Knowledge of troubleshooting methods and incident management.
- Ability to analyze logs, identify root causes and drive issues toward resolution.
- Ability to communicate technical information to technical and non-technical audiences.
Preferred Qualifications
- Experience working with business service partners.
- Experience supporting advertising, messaging or business platforms.
- Exposure to CRM, ticketing and monitoring tools.
- Experience handling enterprise customer escalations.
- Knowledge of integration support and account onboarding workflows.
Candidate Notes
- This is a full-time role based in Hyderabad.
- The employer states that the role may require rotational shifts.
- The position is an individual contributor role with detailed task guidance and close supervision.
- The listed qualification is Any Graduation.
Skills
Technical Support, IT Troubleshooting, REST APIs, JSON, Webhooks, API Operations, Platform Operations, Incident Management, Troubleshooting, Cloud Applications, System Integration, Authentication, MFA, Customer Support
Job Details
Skills
Prepare for this exact job
JobFit creates a job-specific prompt using the details from this job listing. Copy the prompt to your preferred AI assistant with your resume or profile to check your fit, tailor your resume, prepare for the interview or write a cover letter.
Preparing your job-specific prompt...
JobsInHyd is a job discovery platform and is not the employer or recruiter for this position. Job details are sourced from the original application source and may change. Please verify the latest information before applying.
JobsInHyd does not guarantee hiring outcomes.About Accenture
Accenture is a global professional services company operating across areas including Strategy and Consulting, Technology, Operations, digital services, cloud and security. The company serves clients across more than 120 countries.
Accenture is hiring a Business Advisory New Associate in Hyderabad under its Next Generation Customer Operations team. The role focuses on technical troubleshooting and support for business and enterprise accounts, including account onboarding, platform integrations and issue resolution.
The position involves working with APIs, webhooks, authentication, business and advertising platforms, and cloud-based applications. You will investigate technical issues, work with internal engineering and product teams, and communicate solutions to both technical and non-technical stakeholders.
What You’ll Do
- Support the onboarding and activation of business and enterprise accounts.
- Help partners complete account verification, configuration and setup requirements.
- Investigate API integration failures, webhook issues and event-processing problems.
- Troubleshoot authentication, access and MFA-related issues.
- Resolve issues involving message templates, advertising accounts and business account configurations.
- Use logs, system diagnostics, API responses and monitoring tools to identify root causes.
- Escalate platform defects and coordinate with Engineering and Product teams.
- Work with business partners, enterprise customers and internal teams to resolve technical blockers.
- Track issue-resolution SLAs and onboarding KPIs.
- Create troubleshooting documentation, SOPs and knowledge articles and identify recurring issues that could be improved through automation or process changes.
What You Need
- Any graduation.
- 0–1 years of experience.
- Knowledge of REST APIs, JSON and webhooks.
- Understanding of cloud applications and system integrations.
- Understanding of authentication flows and Multi-Factor Authentication (MFA).
- Knowledge of troubleshooting methods and incident management.
- Ability to analyze logs, identify root causes and drive issues toward resolution.
- Ability to communicate technical information to technical and non-technical audiences.
Preferred Qualifications
- Experience working with business service partners.
- Experience supporting advertising, messaging or business platforms.
- Exposure to CRM, ticketing and monitoring tools.
- Experience handling enterprise customer escalations.
- Knowledge of integration support and account onboarding workflows.
Candidate Notes
- This is a full-time role based in Hyderabad.
- The employer states that the role may require rotational shifts.
- The position is an individual contributor role with detailed task guidance and close supervision.
- The listed qualification is Any Graduation.
Skills
Technical Support, IT Troubleshooting, REST APIs, JSON, Webhooks, API Operations, Platform Operations, Incident Management, Troubleshooting, Cloud Applications, System Integration, Authentication, MFA, Customer Support