Walk-in Interview Details
Candidates should attend the walk-in between 10:30 AM and 2:00 PM. The role requires graduation, Hindi and English communication skills, customer-handling ability, typing and documentation skills, and flexibility for rotational 24×7 shifts.
About the job
Cognizant is conducting a walk-in drive in Hyderabad for freshers for the Process Executive Voice (Hindi + English) role. The position is part of the ITES/BPO and KPO domain and involves handling customer interactions, resolving queries and documenting customer issues.
Candidates must be graduates with strong communication, comprehension, documentation and typing skills. The role requires Hindi and English communication, basic computer knowledge and flexibility to work in a 24×7 rotational shift environment. The position is a permanent work-from-office role in Hyderabad.
What You’ll Do
- Handle customer interactions in Hindi and English and understand their concerns.
- Resolve customer issues and escalate complex cases when required.
- Document customer interactions and prepare clear, accurate written responses.
- Follow customer issues through to resolution without losing attention to detail.
- Use Windows, Microsoft Office and internet resources during daily work.
- Work with team members as well as independently to meet process requirements.
- Identify recurring issues and support continuous improvement through root-cause analysis and defect elimination.
What You Need
- Any graduate degree.
- Excellent spoken and written communication in Hindi and English.
- Strong customer-handling and listening skills.
- Good comprehension and written composition skills.
- Good documentation and typing skills.
- Basic familiarity with Windows, Microsoft Office and internet browsing.
- Ability to handle technically complex customer queries.
- Ability to work independently and as part of a team.
- Willingness to work rotational shifts, including night shifts, in a 24×7 environment.
Walk-In Details
- Date: September 23, 2026
- Time: 10:30 AM to 2:00 PM
- Venue: Building 12A, 1st Floor, Raheja Mindspace IT Park, Mindspace Madhapur Road, HITEC City, Hyderabad – 500081
- Contact: Nandaswini / Himanshu
- Openings: 100
Before You Attend
- Carry an updated resume and be prepared for a voice-process assessment.
- Practice customer-service conversations in both Hindi and English.
- Review basic Microsoft Office, internet browsing and typing skills.
- Prepare examples showing how you would listen to a customer problem, document it and work toward resolution.
- Make sure you are comfortable with permanent work from office and rotational 24×7 shifts.
Skills
Customer Support, Domestic Voice Process, Hindi Proficiency, Hindi Speaking, English Communication, Voice Process, Documentation, Typing, Microsoft Office, Problem Solving
Job Details
Skills
Prepare for this exact job
JobFit creates a job-specific prompt using the details from this job listing. Copy the prompt to your preferred AI assistant with your resume or profile to check your fit, tailor your resume, prepare for the interview or write a cover letter.
Preparing your job-specific prompt...
JobsInHyd is a job discovery platform and is not the employer or recruiter for this position. Job details are sourced from the original application source and may change. Please verify the latest information before applying.
JobsInHyd does not guarantee hiring outcomes.About Cognizant
Cognizant is a global professional services company providing technology and business services to organisations across different industries.
Cognizant is conducting a walk-in drive in Hyderabad for freshers for the Process Executive Voice (Hindi + English) role. The position is part of the ITES/BPO and KPO domain and involves handling customer interactions, resolving queries and documenting customer issues.
Candidates must be graduates with strong communication, comprehension, documentation and typing skills. The role requires Hindi and English communication, basic computer knowledge and flexibility to work in a 24×7 rotational shift environment. The position is a permanent work-from-office role in Hyderabad.
What You’ll Do
- Handle customer interactions in Hindi and English and understand their concerns.
- Resolve customer issues and escalate complex cases when required.
- Document customer interactions and prepare clear, accurate written responses.
- Follow customer issues through to resolution without losing attention to detail.
- Use Windows, Microsoft Office and internet resources during daily work.
- Work with team members as well as independently to meet process requirements.
- Identify recurring issues and support continuous improvement through root-cause analysis and defect elimination.
What You Need
- Any graduate degree.
- Excellent spoken and written communication in Hindi and English.
- Strong customer-handling and listening skills.
- Good comprehension and written composition skills.
- Good documentation and typing skills.
- Basic familiarity with Windows, Microsoft Office and internet browsing.
- Ability to handle technically complex customer queries.
- Ability to work independently and as part of a team.
- Willingness to work rotational shifts, including night shifts, in a 24×7 environment.
Walk-In Details
- Date: September 23, 2026
- Time: 10:30 AM to 2:00 PM
- Venue: Building 12A, 1st Floor, Raheja Mindspace IT Park, Mindspace Madhapur Road, HITEC City, Hyderabad – 500081
- Contact: Nandaswini / Himanshu
- Openings: 100
Before You Attend
- Carry an updated resume and be prepared for a voice-process assessment.
- Practice customer-service conversations in both Hindi and English.
- Review basic Microsoft Office, internet browsing and typing skills.
- Prepare examples showing how you would listen to a customer problem, document it and work toward resolution.
- Make sure you are comfortable with permanent work from office and rotational 24×7 shifts.
Skills
Customer Support, Domestic Voice Process, Hindi Proficiency, Hindi Speaking, English Communication, Voice Process, Documentation, Typing, Microsoft Office, Problem Solving
Candidates should attend the walk-in between 10:30 AM and 2:00 PM. The role requires graduation, Hindi and English communication skills, customer-handling ability, typing and documentation skills, and flexibility for rotational 24×7 shifts.