About the job
Amazon is hiring a Content Developer for its Customer Trust Content Management (CTCM) team. The role focuses on creating and managing process documentation for risk and fraud investigators and customer-facing email communications.
You will develop clear content for internal and external audiences, work with global stakeholders, and help improve how investigators and customers find and understand information. The role also involves managing multiple content projects, team initiatives and ad-hoc work at the same time.
What You’ll Do
- Create and maintain standard operating procedure documents for risk and fraud investigators.
- Develop customer-facing email communications for a global audience.
- Document business and operational processes using Amazon’s content style guidance.
- Work with global stakeholders to understand business priorities and legal requirements.
- Manage content projects, reviews, deadlines and localization activities.
- Use data and reader feedback to improve content readability, discoverability and usability.
- Troubleshoot content-related tool issues and report them to the appropriate technical teams.
- Contribute to team goals, initiatives and ad-hoc content tasks.
What You Need
- Experience in editing, copy-editing and proofreading.
- Experience managing projects and deadlines.
- Experience using content management systems and content tools.
- Experience managing content projects of different levels of complexity.
- Experience conducting content reviews and overseeing localization.
- Experience with content strategy and information architecture.
- Ability to learn and explain business processes clearly.
- Ability to solve problems independently in ambiguous situations.
- Ability to troubleshoot issues and report them through the appropriate channels.
- Good judgment and communication skills.
Preferred Qualifications
- Bachelor’s degree in English, Communications, Linguistics or a related field.
- 2+ years of experience as a technical writer, editor or content strategist.
- Strong attention to detail and organizational skills.
- Experience with HTML, XML or DITA.
- Experience with or exposure to Customer Trust Operations or Amazon customer business processes.
Before You Apply
- Show editing, proofreading or technical writing experience clearly on your resume.
- Highlight content projects where you managed deadlines, reviews or multiple stakeholders.
- Include experience with content management systems and content tools.
- If you have worked with HTML, XML or DITA, list those skills explicitly.
- Prepare examples showing how you simplified a complex business process for a specific audience.
Skills
Content Development, Technical Writing, Editing, Copy Editing, Proofreading, Content Strategy, Information Architecture, Content Management Systems, Project Management, HTML, XML, DITA, Localization
Job Details
Skills
Prepare for this exact job
JobFit creates a job-specific prompt using the details from this job listing. Copy the prompt to your preferred AI assistant with your resume or profile to check your fit, tailor your resume, prepare for the interview or write a cover letter.
Preparing your job-specific prompt...
JobsInHyd is a job discovery platform and is not the employer or recruiter for this position. Job details are sourced from the original application source and may change. Please verify the latest information before applying.
JobsInHyd does not guarantee hiring outcomes.About Amazon
Amazon is a global technology and commerce company. This position is part of its Customer Trust Content Management team, which supports global operations by developing and managing content for investigators and customers.
Amazon is hiring a Content Developer for its Customer Trust Content Management (CTCM) team. The role focuses on creating and managing process documentation for risk and fraud investigators and customer-facing email communications.
You will develop clear content for internal and external audiences, work with global stakeholders, and help improve how investigators and customers find and understand information. The role also involves managing multiple content projects, team initiatives and ad-hoc work at the same time.
What You’ll Do
- Create and maintain standard operating procedure documents for risk and fraud investigators.
- Develop customer-facing email communications for a global audience.
- Document business and operational processes using Amazon’s content style guidance.
- Work with global stakeholders to understand business priorities and legal requirements.
- Manage content projects, reviews, deadlines and localization activities.
- Use data and reader feedback to improve content readability, discoverability and usability.
- Troubleshoot content-related tool issues and report them to the appropriate technical teams.
- Contribute to team goals, initiatives and ad-hoc content tasks.
What You Need
- Experience in editing, copy-editing and proofreading.
- Experience managing projects and deadlines.
- Experience using content management systems and content tools.
- Experience managing content projects of different levels of complexity.
- Experience conducting content reviews and overseeing localization.
- Experience with content strategy and information architecture.
- Ability to learn and explain business processes clearly.
- Ability to solve problems independently in ambiguous situations.
- Ability to troubleshoot issues and report them through the appropriate channels.
- Good judgment and communication skills.
Preferred Qualifications
- Bachelor’s degree in English, Communications, Linguistics or a related field.
- 2+ years of experience as a technical writer, editor or content strategist.
- Strong attention to detail and organizational skills.
- Experience with HTML, XML or DITA.
- Experience with or exposure to Customer Trust Operations or Amazon customer business processes.
Before You Apply
- Show editing, proofreading or technical writing experience clearly on your resume.
- Highlight content projects where you managed deadlines, reviews or multiple stakeholders.
- Include experience with content management systems and content tools.
- If you have worked with HTML, XML or DITA, list those skills explicitly.
- Prepare examples showing how you simplified a complex business process for a specific audience.
Skills
Content Development, Technical Writing, Editing, Copy Editing, Proofreading, Content Strategy, Information Architecture, Content Management Systems, Project Management, HTML, XML, DITA, Localization