About the job
Firstsource is hiring a Customer Service Associate (CSA) for Chat Support in Hyderabad. The role is part of the Operations function and involves handling customer queries through web chat, resolving complaints and helping customers with the company’s products or services.
You will manage several chat conversations at the same time, update customer account information, identify customer needs and direct customers to relevant self-service information. The role requires professional communication, attention to service-level targets and compliance with data-security requirements.
What You’ll Do
- Handle customer questions and complaints through web chat.
- Understand customer concerns and provide clear and accurate responses.
- Update customer account information when requested.
- Identify customer needs and recommend relevant products or services when appropriate.
- Guide customers to relevant website pages for self-service support.
- Maintain polite and professional communication during every interaction.
- Meet process SLA and quality requirements.
- Handle multiple chat conversations while managing priorities effectively.
- Protect customer information and follow security and compliance requirements.
What You Need
- A bachelor’s degree or equivalent qualification. Freshers are welcome to apply.
- Undergraduates with at least 1 year of customer service experience may also be considered.
- Communication ability at CEFR B1/B2 level, depending on the process.
- Willingness to work in a 24/7 rotational shift environment.
- Availability for rotational weekly offs.
- Flexibility to support UK, US, Australian and Indian working hours.
- Relevant experience may be required depending on the product or process.
Before You Apply
- Make sure your resume clearly shows your education and any customer service experience.
- Be prepared to demonstrate clear written communication because the position is focused on web chat.
- Be ready to handle multiple customer conversations while maintaining accuracy and response quality.
- Confirm that you are comfortable with 24/7 rotational shifts and rotational weekly offs.
- Do not share money or pay anyone for recruitment. Firstsource states that it does not charge candidates at any stage.
Skills
Customer Support, Live Chat, Customer Communication, Complaint Resolution, Customer Relationship Management, Data Entry, Problem Solving, Workload Prioritization, Product Support
Job Details
Skills
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JobsInHyd is a job discovery platform and is not the employer or recruiter for this position. Job details are sourced from the original application source and may change. Please verify the latest information before applying.
JobsInHyd does not guarantee hiring outcomes.About Firstsource Solutions Limited
Firstsource Solutions provides Business Process Management services across areas including healthcare, telecommunications and media, and banking, financial services and insurance. The company says it works with more than 100 brands across the US, UK, Philippines, India, Australia, South Africa and Mexico.
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Firstsource is hiring a Customer Service Associate (CSA) for Chat Support in Hyderabad. The role is part of the Operations function and involves handling customer queries through web chat, resolving complaints and helping customers with the company’s products or services.
You will manage several chat conversations at the same time, update customer account information, identify customer needs and direct customers to relevant self-service information. The role requires professional communication, attention to service-level targets and compliance with data-security requirements.
What You’ll Do
- Handle customer questions and complaints through web chat.
- Understand customer concerns and provide clear and accurate responses.
- Update customer account information when requested.
- Identify customer needs and recommend relevant products or services when appropriate.
- Guide customers to relevant website pages for self-service support.
- Maintain polite and professional communication during every interaction.
- Meet process SLA and quality requirements.
- Handle multiple chat conversations while managing priorities effectively.
- Protect customer information and follow security and compliance requirements.
What You Need
- A bachelor’s degree or equivalent qualification. Freshers are welcome to apply.
- Undergraduates with at least 1 year of customer service experience may also be considered.
- Communication ability at CEFR B1/B2 level, depending on the process.
- Willingness to work in a 24/7 rotational shift environment.
- Availability for rotational weekly offs.
- Flexibility to support UK, US, Australian and Indian working hours.
- Relevant experience may be required depending on the product or process.
Before You Apply
- Make sure your resume clearly shows your education and any customer service experience.
- Be prepared to demonstrate clear written communication because the position is focused on web chat.
- Be ready to handle multiple customer conversations while maintaining accuracy and response quality.
- Confirm that you are comfortable with 24/7 rotational shifts and rotational weekly offs.
- Do not share money or pay anyone for recruitment. Firstsource states that it does not charge candidates at any stage.
Skills
Customer Support, Live Chat, Customer Communication, Complaint Resolution, Customer Relationship Management, Data Entry, Problem Solving, Workload Prioritization, Product Support