About the job
Tata Communications is hiring an Engineer – Global Customer Service Operations in Hyderabad. The role focuses on handling customer issues, troubleshooting system or application problems and supporting service operations in a 24×7 environment.
The position is suitable for graduates with 0–4 years of experience. The selected candidate will be responsible for taking ownership of customer issues, resolving problems within agreed service levels and escalating cases to the appropriate internal teams when required.
What You’ll Do
- Take ownership of customer issues and work toward timely resolution.
- Investigate, diagnose and troubleshoot system or application-related problems.
- Research issues and identify suitable solutions.
- Follow standard escalation procedures when an issue cannot be resolved directly.
- Work with internal teams to resolve escalated customer issues.
- Monitor service delivery and work proactively to maintain agreed SLAs.
- Provide customer service support in a fast-paced, high-availability 24×7 environment.
What You Need
- Graduate degree.
- 0–4 years of experience.
- Problem-solving skills.
- Prior experience in customer service support in a fast-paced, high-availability or 24×7 environment.
- Ability to troubleshoot system or application issues.
- Understanding of customer service operations, service assurance, incident management and SLA management.
- Awareness of current technologies relevant to the domain.
Before You Apply
- Highlight customer support or service operations experience, especially in a 24×7 environment.
- Show examples of troubleshooting customer or application issues on your resume.
- Mention experience with incident management, escalation processes and SLA-based support if applicable.
- Prepare examples of how you investigated a problem, identified its cause and reached a resolution.
- Be prepared to discuss how you handle multiple customer issues while maintaining service levels.
Skills
Customer Service Operations, Customer Support, Service Assurance, Incident Management, Troubleshooting, SLA Management, 24×7 Support, Problem Solving
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Tata Communications
Tata Communications provides connectivity and technology services across areas including cloud, mobility, Internet of Things, collaboration, security, media and network services. The company describes its work as supporting businesses and communities through communications and technology solutions.
Tata Communications is hiring an Engineer – Global Customer Service Operations in Hyderabad. The role focuses on handling customer issues, troubleshooting system or application problems and supporting service operations in a 24×7 environment.
The position is suitable for graduates with 0–4 years of experience. The selected candidate will be responsible for taking ownership of customer issues, resolving problems within agreed service levels and escalating cases to the appropriate internal teams when required.
What You’ll Do
- Take ownership of customer issues and work toward timely resolution.
- Investigate, diagnose and troubleshoot system or application-related problems.
- Research issues and identify suitable solutions.
- Follow standard escalation procedures when an issue cannot be resolved directly.
- Work with internal teams to resolve escalated customer issues.
- Monitor service delivery and work proactively to maintain agreed SLAs.
- Provide customer service support in a fast-paced, high-availability 24×7 environment.
What You Need
- Graduate degree.
- 0–4 years of experience.
- Problem-solving skills.
- Prior experience in customer service support in a fast-paced, high-availability or 24×7 environment.
- Ability to troubleshoot system or application issues.
- Understanding of customer service operations, service assurance, incident management and SLA management.
- Awareness of current technologies relevant to the domain.
Before You Apply
- Highlight customer support or service operations experience, especially in a 24×7 environment.
- Show examples of troubleshooting customer or application issues on your resume.
- Mention experience with incident management, escalation processes and SLA-based support if applicable.
- Prepare examples of how you investigated a problem, identified its cause and reached a resolution.
- Be prepared to discuss how you handle multiple customer issues while maintaining service levels.
Skills
Customer Service Operations, Customer Support, Service Assurance, Incident Management, Troubleshooting, SLA Management, 24×7 Support, Problem Solving