About the job
Blue Dart Express Limited is hiring an Executive / Sr. Executive – Customer Service for its customer service function in Secunderabad. The role involves handling customer calls, resolving shipment-related questions, coordinating pickup and delivery requests, and working with internal teams to resolve service issues.
The position also includes sales responsibilities. The selected candidate will be expected to identify cross-selling opportunities during customer interactions and support revenue targets. Experience in customer service or contact centre operations, particularly in logistics, eCommerce or retail, is preferred, but freshers with strong communication skills may also be considered.
What You’ll Do
- Handle inbound customer calls according to defined service procedures and quality standards.
- Record pickup requests and coordinate with pickup teams for timely execution.
- Answer questions about shipment tracking, transit times and delivery updates.
- Handle customer complaints and claims, coordinate with operations teams and escalate unresolved cases.
- Work with tracking teams to obtain shipment status updates and resolve customer queries.
- Manage pickup and delivery requests within the required timelines.
- Identify cross-selling, TDD sales and other sales opportunities during customer interactions.
- Maintain the required customer service standards across interactions.
- Support environmental requirements under the company’s EMS processes and handle environmental-related customer complaints.
What You Need
- Graduate in any discipline.
- 1–3 years of experience in customer service or contact centre operations is preferred.
- Experience in logistics, eCommerce or retail is preferred.
- Freshers with strong communication skills may also be considered.
- Ability to handle customer service calls and use CRM systems.
- Understanding of shipment tracking and customer query resolution.
- Basic sales ability with an understanding of cross-selling.
- Strong verbal communication and listening skills.
- Ability to solve customer issues and escalate cases when required.
- Ability to coordinate with cross-functional teams.
Preferred Qualifications
- Experience in logistics, eCommerce or retail customer service.
- ISO 14001:2015 training or awareness of environmental initiatives and ESG.
Skills
Customer Support, Sales, CRM, Shipment Tracking, Customer Query Resolution, Communication, Problem Solving, Cross-selling
Before You Apply
- Make sure your resume clearly shows your customer service or contact centre experience, if you have it.
- Freshers should highlight communication, listening and problem-solving skills.
- Show any experience with CRM systems, shipment tracking or logistics customer support.
- If you have handled complaints, claims or customer escalations, include those responsibilities in your resume.
- Be prepared to discuss how you would resolve a shipment-related customer complaint while coordinating with an operations team.
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Blue Dart Express Limited
Blue Dart Express Limited is an express logistics and eCommerce solutions company and part of DHL Group’s DHL eCommerce division. The company provides courier, air express package distribution and logistics services, with a network covering more than 55,000 locations in India. Blue Dart also operates Blue Dart Aviation Limited.
Blue Dart Express Limited is hiring an Executive / Sr. Executive – Customer Service for its customer service function in Secunderabad. The role involves handling customer calls, resolving shipment-related questions, coordinating pickup and delivery requests, and working with internal teams to resolve service issues.
The position also includes sales responsibilities. The selected candidate will be expected to identify cross-selling opportunities during customer interactions and support revenue targets. Experience in customer service or contact centre operations, particularly in logistics, eCommerce or retail, is preferred, but freshers with strong communication skills may also be considered.
What You’ll Do
- Handle inbound customer calls according to defined service procedures and quality standards.
- Record pickup requests and coordinate with pickup teams for timely execution.
- Answer questions about shipment tracking, transit times and delivery updates.
- Handle customer complaints and claims, coordinate with operations teams and escalate unresolved cases.
- Work with tracking teams to obtain shipment status updates and resolve customer queries.
- Manage pickup and delivery requests within the required timelines.
- Identify cross-selling, TDD sales and other sales opportunities during customer interactions.
- Maintain the required customer service standards across interactions.
- Support environmental requirements under the company’s EMS processes and handle environmental-related customer complaints.
What You Need
- Graduate in any discipline.
- 1–3 years of experience in customer service or contact centre operations is preferred.
- Experience in logistics, eCommerce or retail is preferred.
- Freshers with strong communication skills may also be considered.
- Ability to handle customer service calls and use CRM systems.
- Understanding of shipment tracking and customer query resolution.
- Basic sales ability with an understanding of cross-selling.
- Strong verbal communication and listening skills.
- Ability to solve customer issues and escalate cases when required.
- Ability to coordinate with cross-functional teams.
Preferred Qualifications
- Experience in logistics, eCommerce or retail customer service.
- ISO 14001:2015 training or awareness of environmental initiatives and ESG.
Skills
Customer Support, Sales, CRM, Shipment Tracking, Customer Query Resolution, Communication, Problem Solving, Cross-selling
Before You Apply
- Make sure your resume clearly shows your customer service or contact centre experience, if you have it.
- Freshers should highlight communication, listening and problem-solving skills.
- Show any experience with CRM systems, shipment tracking or logistics customer support.
- If you have handled complaints, claims or customer escalations, include those responsibilities in your resume.
- Be prepared to discuss how you would resolve a shipment-related customer complaint while coordinating with an operations team.