About the job
Winfo Solutions is hiring a Junior Executive for Internal IT Support in Hyderabad. The role provides day-to-day technical support to employees and covers hardware, software, networking, user access and workplace IT systems.
The position requires 1–3 years of IT Support or Desktop Support experience. Candidates should be comfortable troubleshooting Windows and macOS systems, Microsoft 365 applications, laptops, desktops, network connectivity and common workplace IT issues.
What You’ll Do
- Provide Level 1 and Level 2 support for hardware, software and network problems.
- Install, configure and troubleshoot Windows and macOS systems.
- Support Microsoft 365, Outlook, Teams and Office applications.
- Manage user accounts, password resets and access permissions through Microsoft 365 and Entra ID.
- Deploy, maintain and troubleshoot laptops and desktops.
- Assist with Microsoft Intune device enrollment and management.
- Troubleshoot printers, Wi-Fi, LAN, VPN and internet connectivity issues.
- Maintain IT asset, inventory and software license records.
- Support employee onboarding and offboarding.
- Coordinate with IT vendors for hardware repairs, AMC requirements and procurement.
- Assist with antivirus, MFA and basic IT security requirements.
- Maintain support documentation and close IT tickets within required timelines.
- Escalate complex technical issues to senior IT teams.
What You Need
- 1–3 years of experience in IT Support or Desktop Support.
- Good knowledge of Windows, macOS, Microsoft 365 and basic networking.
- Good troubleshooting and problem-solving skills.
- Good communication and customer-support skills.
- Ability to work independently and as part of a team.
- Any Graduate or Diploma in IT, Computer Science or a related field.
Preferred Qualifications
- Knowledge of Microsoft Entra ID.
- Knowledge of Microsoft Intune.
Before You Apply
- Highlight your 1–3 years of IT Support or Desktop Support experience on your resume.
- List your hands-on experience with Windows, macOS and Microsoft 365.
- Mention experience troubleshooting Wi-Fi, LAN, VPN, printers and other workplace connectivity issues.
- If you have worked with Entra ID or Intune, make those skills clearly visible.
- Include examples of user support, device deployment, onboarding or ticket resolution where applicable.
Skills
IT Support, Desktop Support, Windows, macOS, Microsoft 365, Networking, Entra ID, Microsoft Intune, Troubleshooting, VPN, LAN, Wi-Fi, IT Asset Management, Customer Support
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Winfo Solutions Private Limited
Winfo Solutions is an IT solutions and digital transformation company with operations in India and other locations. The company provides technology services across areas including Oracle, data, AI, cloud and enterprise applications. Winfo lists its Hyderabad locations at iLabs Centre in Madhapur and Image Gardens Road.
Winfo Solutions is hiring a Junior Executive for Internal IT Support in Hyderabad. The role provides day-to-day technical support to employees and covers hardware, software, networking, user access and workplace IT systems.
The position requires 1–3 years of IT Support or Desktop Support experience. Candidates should be comfortable troubleshooting Windows and macOS systems, Microsoft 365 applications, laptops, desktops, network connectivity and common workplace IT issues.
What You’ll Do
- Provide Level 1 and Level 2 support for hardware, software and network problems.
- Install, configure and troubleshoot Windows and macOS systems.
- Support Microsoft 365, Outlook, Teams and Office applications.
- Manage user accounts, password resets and access permissions through Microsoft 365 and Entra ID.
- Deploy, maintain and troubleshoot laptops and desktops.
- Assist with Microsoft Intune device enrollment and management.
- Troubleshoot printers, Wi-Fi, LAN, VPN and internet connectivity issues.
- Maintain IT asset, inventory and software license records.
- Support employee onboarding and offboarding.
- Coordinate with IT vendors for hardware repairs, AMC requirements and procurement.
- Assist with antivirus, MFA and basic IT security requirements.
- Maintain support documentation and close IT tickets within required timelines.
- Escalate complex technical issues to senior IT teams.
What You Need
- 1–3 years of experience in IT Support or Desktop Support.
- Good knowledge of Windows, macOS, Microsoft 365 and basic networking.
- Good troubleshooting and problem-solving skills.
- Good communication and customer-support skills.
- Ability to work independently and as part of a team.
- Any Graduate or Diploma in IT, Computer Science or a related field.
Preferred Qualifications
- Knowledge of Microsoft Entra ID.
- Knowledge of Microsoft Intune.
Before You Apply
- Highlight your 1–3 years of IT Support or Desktop Support experience on your resume.
- List your hands-on experience with Windows, macOS and Microsoft 365.
- Mention experience troubleshooting Wi-Fi, LAN, VPN, printers and other workplace connectivity issues.
- If you have worked with Entra ID or Intune, make those skills clearly visible.
- Include examples of user support, device deployment, onboarding or ticket resolution where applicable.
Skills
IT Support, Desktop Support, Windows, macOS, Microsoft 365, Networking, Entra ID, Microsoft Intune, Troubleshooting, VPN, LAN, Wi-Fi, IT Asset Management, Customer Support