About the job
Amazon is hiring a Program Manager I for its Grocery Catalog Operations and Intel (GCOI) team in Hyderabad. The team manages catalog operations across Amazon Fresh, Whole Foods Market, Quick Commerce and Grocery Partnerships, covering areas such as new item setup, catalog defects, attribute validation and merchant onboarding.
This role focuses on catalog defect resolution and readiness for Whole Foods Market. The Program Manager works between catalog specialists and the teams responsible for Amazon’s program and product systems. The work involves investigating ASIN-level defects, finding root causes, tracking recurring issues and making sure operational teams can act on changes.
What You’ll Do
- Own escalated ASIN-level catalog defects and drive them toward root cause or an accountable owner.
- Handle additional operational volume during spikes and coverage gaps to help the team maintain its SLA position.
- Turn operational issues into clear problem statements for program, product and engineering teams.
- Represent GCOI in defect triage meetings and cross-team working sessions.
- Translate product and partner decisions into clear instructions for catalog specialists.
- Document investigations, root causes, resolutions and prevention steps for recurring defects.
- Create or update SOPs so common catalog issues can be resolved without escalation.
- Complete catalog readiness work, including ASIN creation and attribute validation, against defined schedules.
- Mentor catalog specialists and Automation Leads on troubleshooting methods and catalog tools.
What You Need
- At least 2 years of program or project management experience.
- Experience owning program strategy and delivering programs from start to finish.
- Experience communicating program results to senior leadership.
- Experience using data and metrics to identify and drive improvements.
Preferred Qualifications
- Experience with MS Access and SQL.
- Experience working in an analytical environment with cross-functional teams.
- Knowledge of general AI tools.
Before You Apply
- Make sure your resume clearly shows at least 2 years of program or project management experience.
- Highlight programs or projects where you owned delivery from planning through completion.
- Include examples of using data or metrics to improve an operational process.
- If you have SQL or MS Access experience, list it clearly rather than leaving it buried in a tools section.
- Prepare examples of working with senior stakeholders and cross-functional teams to resolve operational problems.
Skills
Program Management, Project Management, SQL, MS Access, Data Analysis, Process Improvement, Stakeholder Management, Cross-functional Collaboration, Catalog Operations, Root Cause Analysis
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Amazon
Amazon is a global technology and commerce company operating businesses across e-commerce, cloud computing, digital services and other technology areas. This position is part of Amazon’s Grocery Catalog Operations and Intel team, which supports catalog operations for grocery businesses including Amazon Fresh and Whole Foods Market.
Amazon is hiring a Program Manager I for its Grocery Catalog Operations and Intel (GCOI) team in Hyderabad. The team manages catalog operations across Amazon Fresh, Whole Foods Market, Quick Commerce and Grocery Partnerships, covering areas such as new item setup, catalog defects, attribute validation and merchant onboarding.
This role focuses on catalog defect resolution and readiness for Whole Foods Market. The Program Manager works between catalog specialists and the teams responsible for Amazon’s program and product systems. The work involves investigating ASIN-level defects, finding root causes, tracking recurring issues and making sure operational teams can act on changes.
What You’ll Do
- Own escalated ASIN-level catalog defects and drive them toward root cause or an accountable owner.
- Handle additional operational volume during spikes and coverage gaps to help the team maintain its SLA position.
- Turn operational issues into clear problem statements for program, product and engineering teams.
- Represent GCOI in defect triage meetings and cross-team working sessions.
- Translate product and partner decisions into clear instructions for catalog specialists.
- Document investigations, root causes, resolutions and prevention steps for recurring defects.
- Create or update SOPs so common catalog issues can be resolved without escalation.
- Complete catalog readiness work, including ASIN creation and attribute validation, against defined schedules.
- Mentor catalog specialists and Automation Leads on troubleshooting methods and catalog tools.
What You Need
- At least 2 years of program or project management experience.
- Experience owning program strategy and delivering programs from start to finish.
- Experience communicating program results to senior leadership.
- Experience using data and metrics to identify and drive improvements.
Preferred Qualifications
- Experience with MS Access and SQL.
- Experience working in an analytical environment with cross-functional teams.
- Knowledge of general AI tools.
Before You Apply
- Make sure your resume clearly shows at least 2 years of program or project management experience.
- Highlight programs or projects where you owned delivery from planning through completion.
- Include examples of using data or metrics to improve an operational process.
- If you have SQL or MS Access experience, list it clearly rather than leaving it buried in a tools section.
- Prepare examples of working with senior stakeholders and cross-functional teams to resolve operational problems.
Skills
Program Management, Project Management, SQL, MS Access, Data Analysis, Process Improvement, Stakeholder Management, Cross-functional Collaboration, Catalog Operations, Root Cause Analysis