About the job
Wipro is hiring a Senior Maps Analyst in Hyderabad, Telangana, for a role requiring 3–5 years of experience. The position focuses on Geographic Information Systems (Maps), technical support, client query resolution, troubleshooting, and meeting service-level agreements (SLAs). Candidates will handle client requests, maintain accurate records, identify recurring issues, and escalate complex problems when required.
Job Details
- Company: Wipro Limited
- Role: Senior Maps Analyst
- Location: Hyderabad, Telangana
- Experience: 3–5 years
- Salary: Not disclosed
- Employment type: Not specified in the listing
- Work type: Not specified in the listing
- Mandatory skill: Geographic Information Systems (Maps)
- Company website: wipro.com
What You’ll Do
- Manage client transactions and requests according to defined quality standards and process requirements.
- Respond to incoming client queries through telephone and email in a courteous, professional manner.
- Diagnose client issues and guide users through step-by-step troubleshooting and product solutions.
- Record, track and document client queries, troubleshooting steps, and successful or unsuccessful resolutions.
- Resolve requests within agreed service-level agreements (SLAs) and follow established processes.
- Use internal knowledge bases, reference materials and frequently asked questions to support issue resolution.
- Identify recurring issues by reviewing call logs and query trends.
- Maintain and update self-help documentation to help customers resolve common problems.
- Escalate serious or unresolved issues to the team leader when necessary.
- Follow up with clients, make scheduled callbacks, collect feedback and support customer retention where appropriate.
- Keep product knowledge current through training and self-learning.
What You Need
- 3–5 years of experience, as specified in the job listing.
- Geographic Information Systems (Maps) knowledge, listed as a mandatory skill.
- Ability to diagnose issues, troubleshoot client queries and explain solutions clearly.
- Good communication skills and a professional approach to customer interactions.
- Ability to maintain accurate records and follow standard operating procedures.
- Understanding of service-level agreements, quality standards and process compliance.
- Willingness to participate in product-specific training and continuous learning.
Key Performance Areas
- Process performance: Number of cases resolved per day, compliance with quality standards, SLA achievement, pulse scores and customer feedback.
- Self-management: Productivity, efficiency, attendance, training hours and completion of technical training.
About Wipro
Wipro Limited is a technology services and consulting company that provides consulting, design, engineering and operations services. The company works with clients on digital transformation and technology-related business needs.
Before You Apply
- Review the mandatory Geographic Information Systems (Maps) skill and ensure your experience aligns with the role.
- Prepare examples of client issue resolution, troubleshooting, query documentation and SLA management from your previous work.
- Be ready to discuss how you identify recurring issues, maintain accurate records and escalate unresolved problems.
- Review the job requirements on Wipro’s official careers page before applying.
Job Details
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JobsInHyd does not guarantee hiring outcomes.About Wipro Limited
Wipro Limited is a technology services and consulting company offering consulting, design, engineering and operations services.
Wipro is hiring a Senior Maps Analyst in Hyderabad, Telangana, for a role requiring 3–5 years of experience. The position focuses on Geographic Information Systems (Maps), technical support, client query resolution, troubleshooting, and meeting service-level agreements (SLAs). Candidates will handle client requests, maintain accurate records, identify recurring issues, and escalate complex problems when required.
Job Details
- Company: Wipro Limited
- Role: Senior Maps Analyst
- Location: Hyderabad, Telangana
- Experience: 3–5 years
- Salary: Not disclosed
- Employment type: Not specified in the listing
- Work type: Not specified in the listing
- Mandatory skill: Geographic Information Systems (Maps)
- Company website: wipro.com
What You’ll Do
- Manage client transactions and requests according to defined quality standards and process requirements.
- Respond to incoming client queries through telephone and email in a courteous, professional manner.
- Diagnose client issues and guide users through step-by-step troubleshooting and product solutions.
- Record, track and document client queries, troubleshooting steps, and successful or unsuccessful resolutions.
- Resolve requests within agreed service-level agreements (SLAs) and follow established processes.
- Use internal knowledge bases, reference materials and frequently asked questions to support issue resolution.
- Identify recurring issues by reviewing call logs and query trends.
- Maintain and update self-help documentation to help customers resolve common problems.
- Escalate serious or unresolved issues to the team leader when necessary.
- Follow up with clients, make scheduled callbacks, collect feedback and support customer retention where appropriate.
- Keep product knowledge current through training and self-learning.
What You Need
- 3–5 years of experience, as specified in the job listing.
- Geographic Information Systems (Maps) knowledge, listed as a mandatory skill.
- Ability to diagnose issues, troubleshoot client queries and explain solutions clearly.
- Good communication skills and a professional approach to customer interactions.
- Ability to maintain accurate records and follow standard operating procedures.
- Understanding of service-level agreements, quality standards and process compliance.
- Willingness to participate in product-specific training and continuous learning.
Key Performance Areas
- Process performance: Number of cases resolved per day, compliance with quality standards, SLA achievement, pulse scores and customer feedback.
- Self-management: Productivity, efficiency, attendance, training hours and completion of technical training.
About Wipro
Wipro Limited is a technology services and consulting company that provides consulting, design, engineering and operations services. The company works with clients on digital transformation and technology-related business needs.
Before You Apply
- Review the mandatory Geographic Information Systems (Maps) skill and ensure your experience aligns with the role.
- Prepare examples of client issue resolution, troubleshooting, query documentation and SLA management from your previous work.
- Be ready to discuss how you identify recurring issues, maintain accurate records and escalate unresolved problems.
- Review the job requirements on Wipro’s official careers page before applying.