Amazon is hiring a Sr. FinOps Analyst for its Global Accounts Receivable (GAR) team in Hyderabad. The role focuses on resolving customer billing queries, reconciling accounts, following up on outstanding payments, and meeting monthly collection targets.

You will work with Amazon customers and internal teams across finance, billing, legal, tax, and customer service to resolve payment disputes and keep accounts receivable records accurate. The position requires a B.Com degree, advanced Excel knowledge, and experience using Microsoft Office applications.

What You’ll Do

• Follow up with customers by email and phone to collect outstanding payments for assigned accounts.
• Investigate and resolve billing issues, payment queries, and account discrepancies.
• Update accounts receivable records after customer communications and keep payment aging information current.
• Ensure payments and credits are recorded correctly, identify uncollectible amounts, and clear outstanding differences.
• Work with Billing, Finance, Legal, Tax, and Customer Service teams to resolve disputes.
• Monitor high-risk accounts and escalate collection issues to management when necessary.
• Reconcile complex accounts and maintain accurate financial records.
• Identify ways to improve collection processes, customer experience, and operational efficiency.
• Meet monthly productivity and collection targets.

What You Need

• Bachelor’s degree in Commerce (B.Com).
• Advanced knowledge of Microsoft Excel.
• Experience using Microsoft Office applications.
• Attention to detail when reconciling accounts and maintaining financial records.
• Ability to communicate with customers and coordinate with internal stakeholders to resolve payment issues.
• Ownership of assigned accounts and the ability to follow collection issues through to resolution.

Preferred Qualifications

• Three or more years of experience in finance operations or shared services.
• Experience in accounts receivable, collections, accounts payable, or general ledger operations.

Before You Apply

• Highlight your B.Com qualification and relevant finance operations experience.
• Show your practical Excel skills, especially where you have used spreadsheets to reconcile accounts, track payments, or prepare financial reports.
• Include examples of handling overdue payments, customer billing disputes, account reconciliation, or collection follow-ups if you have this experience.
• Explain how you maintain accurate records and manage outstanding issues across multiple accounts.
• If you have worked in shared services, accounts receivable, collections, accounts payable, or general ledger operations, make those responsibilities clear on your resume.

Skills

Accounting, Accounts Receivable, Collections, Account Reconciliation, Microsoft Excel, Microsoft Office, Financial Operations, Billing Dispute Resolution, Customer Communication