Transportation Specialist I, ROC at Amazon, Hyderabad
About the job
Amazon is hiring a Transportation Specialist I for its Relay Operation Centre (ROC) in Hyderabad. The role supports transportation execution across Amazon’s supply chain network and involves coordinating with carriers, vendors, shippers, drivers, warehouses and Amazon teams.
The role covers both inbound and outbound transportation operations. Transportation Specialists handle issues such as appointment bookings, rescheduling, in-transit disruptions and weather-related problems. They also support load scheduling, network capacity management, equipment availability and other transportation activities.
The position supports Amazon’s North America and European operations through 24/7 rotational shifts. Support is provided through voice and non-voice channels.
What You’ll Do
- Communicate with carriers, vendors, suppliers, shippers, drivers and internal Amazon teams.
- Handle transportation issues affecting pickups, deliveries and customer commitments.
- Support inbound and outbound transportation operations.
- Research issues using internal tools and make real-time decisions based on available information.
- Manage activities such as appointment bookings, rescheduling, load scheduling and load cancellations.
- Identify the size and impact of problems, escalate them to the appropriate teams and follow through until resolution.
- Use Amazon’s internal tools along with Microsoft Outlook, Word and Excel.
- Analyze operational trends and identify opportunities for process improvements.
What You Need
- Bachelor’s degree in a quantitative or technical field such as Computer Science, Engineering or Statistics.
- Experience with Excel.
- Experience with SQL.
- 0–5 years of customer support or operations support experience.
- Freshers can apply if they have strong English communication skills in verbal and written communication.
- Basic understanding of logistics.
Preferred Qualifications
- Knowledge of Excel.
Before You Apply
- Review Excel functions and prepare to discuss how you have used spreadsheets to work with operational data.
- Revise basic SQL and be ready to explain simple queries or data-related tasks.
- Review basic logistics concepts such as carriers, shipments, pickups, deliveries and transportation operations.
- Prepare examples that show clear written and verbal communication when handling customer or operational issues.
- Be prepared for rotational shifts because the ROC operates 24 hours a day, 365 days a year.
Skills
Excel, SQL, Customer Support, Operations Support, Logistics, Transportation Operations, Data Analysis, Microsoft Outlook, Microsoft Word, English Communication
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Amazon
Amazon is a global technology and commerce company. Its Relay Operation Centre supports transportation execution across Amazon’s supply chain network, including coordination between vendors, carriers, fulfillment sites and other transportation stakeholders.
Amazon is hiring a Transportation Specialist I for its Relay Operation Centre (ROC) in Hyderabad. The role supports transportation execution across Amazon’s supply chain network and involves coordinating with carriers, vendors, shippers, drivers, warehouses and Amazon teams.
The role covers both inbound and outbound transportation operations. Transportation Specialists handle issues such as appointment bookings, rescheduling, in-transit disruptions and weather-related problems. They also support load scheduling, network capacity management, equipment availability and other transportation activities.
The position supports Amazon’s North America and European operations through 24/7 rotational shifts. Support is provided through voice and non-voice channels.
What You’ll Do
- Communicate with carriers, vendors, suppliers, shippers, drivers and internal Amazon teams.
- Handle transportation issues affecting pickups, deliveries and customer commitments.
- Support inbound and outbound transportation operations.
- Research issues using internal tools and make real-time decisions based on available information.
- Manage activities such as appointment bookings, rescheduling, load scheduling and load cancellations.
- Identify the size and impact of problems, escalate them to the appropriate teams and follow through until resolution.
- Use Amazon’s internal tools along with Microsoft Outlook, Word and Excel.
- Analyze operational trends and identify opportunities for process improvements.
What You Need
- Bachelor’s degree in a quantitative or technical field such as Computer Science, Engineering or Statistics.
- Experience with Excel.
- Experience with SQL.
- 0–5 years of customer support or operations support experience.
- Freshers can apply if they have strong English communication skills in verbal and written communication.
- Basic understanding of logistics.
Preferred Qualifications
- Knowledge of Excel.
Before You Apply
- Review Excel functions and prepare to discuss how you have used spreadsheets to work with operational data.
- Revise basic SQL and be ready to explain simple queries or data-related tasks.
- Review basic logistics concepts such as carriers, shipments, pickups, deliveries and transportation operations.
- Prepare examples that show clear written and verbal communication when handling customer or operational issues.
- Be prepared for rotational shifts because the ROC operates 24 hours a day, 365 days a year.
Skills
Excel, SQL, Customer Support, Operations Support, Logistics, Transportation Operations, Data Analysis, Microsoft Outlook, Microsoft Word, English Communication