About the job
Wipro is hiring an Analyst for its Hyderabad location. The role focuses on providing client support, resolving queries, troubleshooting product-related issues, documenting cases, and meeting service quality standards and SLAs. Candidates should have 1–3 years of experience and knowledge of Retail Banking (BA).
Job Details
- Company: Wipro Limited
- Role: Analyst
- Location: Hyderabad, Telangana
- Experience: 1–3 years
- Mandatory Skill: Retail Banking (BA)
- Salary: Not disclosed
- Employment Type: Not specified in the listing
- Work Mode: Not specified in the listing
- Posting Start Date: October 16, 2026
What You’ll Do
- Handle client queries received through telephone and email in a courteous and professional manner.
- Diagnose client issues and guide users through troubleshooting steps and product features.
- Record, track and document customer queries, actions taken, and successful or unsuccessful resolutions.
- Resolve issues according to established procedures, quality standards and contractual SLAs.
- Use internal knowledge bases, resources and FAQs to identify appropriate solutions.
- Escalate serious or unresolved client issues to the team leader when necessary.
- Analyse call logs and recurring issues to identify trends and help prevent future problems.
- Maintain and update self-help documentation to support faster issue resolution.
- Follow up with customers, collect feedback and complete scheduled callbacks as required.
- Keep product knowledge current by participating in relevant training and self-learning activities.
What You Need
- 1–3 years of relevant experience.
- Knowledge of Retail Banking (BA), listed as a mandatory skill by Wipro.
- Ability to understand client issues, diagnose problems and provide suitable resolutions.
- Clear communication skills for handling customer interactions by telephone and email.
- Ability to maintain accurate records and follow established processes.
- Focus on service quality, productivity, customer feedback and SLA compliance.
Key Performance Expectations
- Process performance: Number of cases resolved, compliance with quality standards, SLA achievement, Pulse score and customer feedback.
- Self-management: Productivity, efficiency, attendance, training hours and completion of technical training.
Training and Development
- Complete product-specific training to stay updated on features, changes and updates.
- Participate in training recommended by the client or required for the role.
- Work with team leaders to identify learning needs and improve customer service.
- Build job knowledge through continuous learning and relevant professional development.
Before You Apply
- Review your experience in Retail Banking and make sure it is clearly described in your resume.
- Highlight relevant client support, query resolution, troubleshooting, documentation and SLA-related experience, where applicable.
- Prepare examples of how you handled customer issues, escalated unresolved cases and maintained service quality.
- Check the official Wipro careers page for the latest application status and any additional requirements.
Job Details
Company
Wipro Limited
Location
Hyderabad, Telangana
Category
Customer Support
Experience
1–3 years
Job Type
Full-time
Work Mode
On-site
Experience Level
1–3 Years
Salary
Not specified
Application deadline
15 December,2026
Skills
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JobsInHyd is a job discovery platform and is not the employer or recruiter for this position. Job details are sourced from the original application source and may change. Please verify the latest information before applying.
JobsInHyd does not guarantee hiring outcomes.About Wipro Limited
Wipro Limited is a technology services and consulting company providing consulting, design, engineering and operations services.
Wipro Analyst Jobs in Hyderabad | Retail Banking | 1–3 Years
Wipro Limited
Hyderabad, Telangana
1–3 years
Full-time
On-site
1–3 Years
Not specified
Customer Support,
Retail Banking,
SLA Management,
Troubleshooting,
Customer Support,
Wipro Careers
Company Careers
https://careers.wipro.com/job/Analyst/211236-en_US
Wipro is hiring an Analyst for its Hyderabad location. The role focuses on providing client support, resolving queries, troubleshooting product-related issues, documenting cases, and meeting service quality standards and SLAs. Candidates should have 1–3 years of experience and knowledge of Retail Banking (BA).
Job Details
- Company: Wipro Limited
- Role: Analyst
- Location: Hyderabad, Telangana
- Experience: 1–3 years
- Mandatory Skill: Retail Banking (BA)
- Salary: Not disclosed
- Employment Type: Not specified in the listing
- Work Mode: Not specified in the listing
- Posting Start Date: October 16, 2026
What You’ll Do
- Handle client queries received through telephone and email in a courteous and professional manner.
- Diagnose client issues and guide users through troubleshooting steps and product features.
- Record, track and document customer queries, actions taken, and successful or unsuccessful resolutions.
- Resolve issues according to established procedures, quality standards and contractual SLAs.
- Use internal knowledge bases, resources and FAQs to identify appropriate solutions.
- Escalate serious or unresolved client issues to the team leader when necessary.
- Analyse call logs and recurring issues to identify trends and help prevent future problems.
- Maintain and update self-help documentation to support faster issue resolution.
- Follow up with customers, collect feedback and complete scheduled callbacks as required.
- Keep product knowledge current by participating in relevant training and self-learning activities.
What You Need
- 1–3 years of relevant experience.
- Knowledge of Retail Banking (BA), listed as a mandatory skill by Wipro.
- Ability to understand client issues, diagnose problems and provide suitable resolutions.
- Clear communication skills for handling customer interactions by telephone and email.
- Ability to maintain accurate records and follow established processes.
- Focus on service quality, productivity, customer feedback and SLA compliance.
Key Performance Expectations
- Process performance: Number of cases resolved, compliance with quality standards, SLA achievement, Pulse score and customer feedback.
- Self-management: Productivity, efficiency, attendance, training hours and completion of technical training.
Training and Development
- Complete product-specific training to stay updated on features, changes and updates.
- Participate in training recommended by the client or required for the role.
- Work with team leaders to identify learning needs and improve customer service.
- Build job knowledge through continuous learning and relevant professional development.
Before You Apply
- Review your experience in Retail Banking and make sure it is clearly described in your resume.
- Highlight relevant client support, query resolution, troubleshooting, documentation and SLA-related experience, where applicable.
- Prepare examples of how you handled customer issues, escalated unresolved cases and maintained service quality.
- Check the official Wipro careers page for the latest application status and any additional requirements.
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