Associate Consultant – Service Desk at YASH Technologies, Hyderabad

YASH Technologies is hiring an Associate Consultant for its Service Desk team. The role is open in Hyderabad, and the listing also names Pune and Bengaluru. Candidates need 2 to 4 years of call-taking experience with core help desk skills.

You will be the first contact for end users by phone, chat and self-service tickets. You will open, triage and follow up on tickets until closure. The job runs on 24×7 rotational shifts. Fluent English and strong documentation skills are mandatory.

Job Details

• Company: YASH Technologies
• Role: Associate Consultant – Service Desk
• Experience: 2 to 4 years in a call-taking help desk profile
• Salary: Not disclosed
• Locations listed: Hyderabad, Pune, Bengaluru
• Work mode: Work from office is preferred, in a city with a YASH office
• Shift: 24×7 rotational
• Requisition ID: 65506

What You’ll Do

• Act as the primary contact for end users by phone, chat and self-service tickets.
• Qualify and open tickets for event remediation.
• Triage tickets to the right teams.
• Update and follow up on tickets in the queue until closure.
• Handle a variety of technically complicated tasks.
• Provide remote support and troubleshooting.
• Support basic hardware accessories, devices and peripherals.
• Apply ITIL standards in infrastructure management.
• Train other engineers when needed.

What You Need

• 2 to 4 years in a call-taking role with core help desk skills.
• Experience in incident management.
• 2+ years supporting multiple versions of operating systems. Knowledge of Windows, Mac and Linux.
• Basic understanding of enterprise IT infrastructure setup.
• Basic knowledge of Active Directory.
• Basic O365 administration using the Office 365 Admin Console.
• Good troubleshooting skills for email clients such as Outlook.
• Excellent hardware and software troubleshooting skills.
• Working knowledge of Microsoft Office (PowerPoint, Excel, Word).
• Knowledge of utility software such as antivirus tools.
• Strong writing and documentation skills.
• Fluent spoken and written English.
• Readiness to work 24×7 rotational shifts.

Education and Certification

• Bachelor’s or master’s degree in computer engineering or information technology.
• ITIL V4 Foundation training or certification.

Preferred Skills

• Certifications: ITIL V4 and Modern Desktop Administrator (MD 103).
• Understanding of internal and external email flow issues.
• End-user, OS and basic software support, including Office, messengers and Outlook.
• Strong customer relationship skills, including email etiquette.
• Remote troubleshooting.

Behavioural Attributes

• A can-do attitude and willingness to exceed targets.
• Strong problem-solving and troubleshooting skills.
• Focus on customer needs and timely delivery.
• Clear communication, active listening and teamwork.

Background Verification

• Apply only if you are confident of clearing an extensive background verification, covering your previous organisation.

How to Apply

1. Check that you meet the experience and education requirements.
2. Use Apply on Original Source ↗ at the top of this job page and follow the application instructions.
3. Mention Requisition ID 65506 if the application form asks for it.

Before You Apply

• Confirm you can work 24×7 rotational shifts.
• Confirm you can work from a city with a YASH office.
• Prepare examples of incident handling, ticket follow-up and Active Directory or O365 tasks.