Support Analyst at Enigen, Hyderabad (Hybrid)
About the job
Enigen, an Oracle-focused IT consultancy, is hiring a Support Analyst in Hyderabad. The role needs 2 years of industry experience and follows a hybrid model with 3 days a week in the office.
You will handle technical and application support for Enigen’s Managed Services customers and its internal IT environment. Work includes resolving support tickets, supporting and configuring applications, and escalating issues to product vendors. Only candidates with a notice period of 60 days or less who currently live in Hyderabad are considered.
Job Details
- Company: Enigen
- Role: Support Analyst
- Experience: 2 years of industry experience
- Salary: Up to 8 LPA
- Employment type: Full time, 40 hours per week
- Work mode: Hybrid, 3 days a week in the office
- Industry: IT Consultancy
- Team: Managed Services & Support
What You’ll Do
- Manage support tickets from first assessment to resolution, with proper documentation.
- Configure or develop supported applications where needed.
- Support internal users with day-to-day IT and application issues.
- Help administer and maintain internal business applications.
- Support routine internal reporting, data maintenance and process updates.
- Talk to customers by phone, email, ticket and video conference. Deliver service and ticket updates and presentations.
- Follow support processes and track work against SLAs.
- Work with the Managed Services & Support Manager to escalate support issues.
- Raise and manage service requests with vendors for supported products.
- Share knowledge with the support team and build your skills across current and emerging applications and cloud platforms such as Oracle OCI.
What You Need
- 2 years of industry experience.
- Notice period of 60 days or less.
- Currently living in Hyderabad.
- Comfort working in the office 3 days a week.
Preferred Skills
- Technical support experience in a service desk environment.
- Experience supporting, administering or developing enterprise applications or cloud platforms. Oracle Fusion or OCI experience is a plus.
- Excellent written and verbal communication and customer service skills.
- Strong organisational skills and the ability to multitask.
- Basic understanding of application logic, data structures and data relationships.
- Willingness to learn and a clear interest in technology.
What Enigen Offers
- A collaborative environment with growth and mentorship opportunities.
- Flexible working options and a supportive team culture.
- Pay up to 8 LPA and support for professional development.
Interview Process
- Application review: Submit your CV. Shortlisted candidates move to the next stage.
- Assessment activity: Complete a short activity.
- Stage 1 interview (30 minutes): Introductory talk with the Talent Acquisition team.
- Stage 2 interview: Technical discussion with the hiring manager and team members.
- Final interview: Meet senior leaders and more team members.
How to Apply
- Check that you meet the experience, notice period and location conditions.
- Use Apply on Original Source ↗ at the top of this job page and follow the application instructions.
- Submit your CV.
Before You Apply
- Enigen considers only candidates who already live in Hyderabad.
- Check that your notice period is 60 days or less.
- Prepare examples of ticket handling, SLA tracking and customer communication.
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Job Details
About Enigen
Enigen is an award-winning IT consultancy focused on Oracle applications and Oracle Cloud Infrastructure. It provides advisory, design, implementation and support services to customers across EMEA.
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JobsInHyd is a job discovery platform and is not the employer or recruiter for this position. Job details are sourced from the original application source and may change. Please verify the latest information before applying.
JobsInHyd does not guarantee hiring outcomes.Enigen, an Oracle-focused IT consultancy, is hiring a Support Analyst in Hyderabad. The role needs 2 years of industry experience and follows a hybrid model with 3 days a week in the office.
You will handle technical and application support for Enigen’s Managed Services customers and its internal IT environment. Work includes resolving support tickets, supporting and configuring applications, and escalating issues to product vendors. Only candidates with a notice period of 60 days or less who currently live in Hyderabad are considered.
Job Details
- Company: Enigen
- Role: Support Analyst
- Experience: 2 years of industry experience
- Salary: Up to 8 LPA
- Employment type: Full time, 40 hours per week
- Work mode: Hybrid, 3 days a week in the office
- Industry: IT Consultancy
- Team: Managed Services & Support
What You’ll Do
- Manage support tickets from first assessment to resolution, with proper documentation.
- Configure or develop supported applications where needed.
- Support internal users with day-to-day IT and application issues.
- Help administer and maintain internal business applications.
- Support routine internal reporting, data maintenance and process updates.
- Talk to customers by phone, email, ticket and video conference. Deliver service and ticket updates and presentations.
- Follow support processes and track work against SLAs.
- Work with the Managed Services & Support Manager to escalate support issues.
- Raise and manage service requests with vendors for supported products.
- Share knowledge with the support team and build your skills across current and emerging applications and cloud platforms such as Oracle OCI.
What You Need
- 2 years of industry experience.
- Notice period of 60 days or less.
- Currently living in Hyderabad.
- Comfort working in the office 3 days a week.
Preferred Skills
- Technical support experience in a service desk environment.
- Experience supporting, administering or developing enterprise applications or cloud platforms. Oracle Fusion or OCI experience is a plus.
- Excellent written and verbal communication and customer service skills.
- Strong organisational skills and the ability to multitask.
- Basic understanding of application logic, data structures and data relationships.
- Willingness to learn and a clear interest in technology.
What Enigen Offers
- A collaborative environment with growth and mentorship opportunities.
- Flexible working options and a supportive team culture.
- Pay up to 8 LPA and support for professional development.
Interview Process
- Application review: Submit your CV. Shortlisted candidates move to the next stage.
- Assessment activity: Complete a short activity.
- Stage 1 interview (30 minutes): Introductory talk with the Talent Acquisition team.
- Stage 2 interview: Technical discussion with the hiring manager and team members.
- Final interview: Meet senior leaders and more team members.
How to Apply
- Check that you meet the experience, notice period and location conditions.
- Use Apply on Original Source ↗ at the top of this job page and follow the application instructions.
- Submit your CV.
Before You Apply
- Enigen considers only candidates who already live in Hyderabad.
- Check that your notice period is 60 days or less.
- Prepare examples of ticket handling, SLA tracking and customer communication.