About the job
Accenture is hiring a Customer Service New Associate in Hyderabad for a role focused on customer service and content moderation. The position requires any graduation, 0–1 year of experience and elementary-level Bengali language ability. The job number is AIOC-S01662993.
The role involves reviewing user profiles, audio, video and text content against client guidelines. You may need to investigate flagged content, resolve or escalate issues and keep up with changing policies. The work also involves making objective decisions about potentially sensitive content.
What You’ll Do
- Review and classify user-generated profiles, audio, video and text content.
- Remove or escalate content when it does not meet applicable client guidelines.
- Investigate complex content issues and communicate them to the Trust & Safety team.
- Stay updated on changes to client policies and moderation guidelines.
- Make decisions objectively without allowing personal beliefs or biases to affect moderation decisions.
- Take part in quality and process improvement activities.
- Complete ongoing training and participate in team discussions.
- Handle conversations involving socially sensitive subjects as part of the Trust & Safety process.
What You Need
- Any graduation.
- 0–1 years of experience.
- Elementary-level Bengali language ability.
- Good comprehension and communication skills.
- Strong attention to detail.
- Critical thinking and decision-making skills.
- Ability to analyze information from multiple sources.
- Ability to remain objective when applying client policies.
- Strong coping and stress-management skills.
Role Consideration
The position involves reviewing potentially objectionable material, which may include graphic, violent or sexual content. Accenture states that content moderators should have strong resilience and coping skills and provides a well-being support program for its Trust & Safety community.
Before You Apply
- Make sure your resume clearly shows your graduation qualification and any relevant customer service or moderation experience.
- Be prepared to demonstrate strong written and verbal communication.
- If you know Bengali, make sure your language ability is clearly stated on your resume.
- Think through examples where you had to assess information objectively and make a decision based on rules or guidelines.
- Consider whether you are comfortable working with potentially sensitive user-generated content before applying.
Skills
Customer Support, Content Moderation, Bengali, Communication, Critical Thinking, Decision Making, Attention to Detail, Content Review, Stress Management
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Accenture
Accenture is a global professional services company providing services across technology, consulting, operations, digital, cloud and security. The company operates across more than 40 industries and has delivery and operations centres around the world.
Accenture is hiring a Customer Service New Associate in Hyderabad for a role focused on customer service and content moderation. The position requires any graduation, 0–1 year of experience and elementary-level Bengali language ability. The job number is AIOC-S01662993.
The role involves reviewing user profiles, audio, video and text content against client guidelines. You may need to investigate flagged content, resolve or escalate issues and keep up with changing policies. The work also involves making objective decisions about potentially sensitive content.
What You’ll Do
- Review and classify user-generated profiles, audio, video and text content.
- Remove or escalate content when it does not meet applicable client guidelines.
- Investigate complex content issues and communicate them to the Trust & Safety team.
- Stay updated on changes to client policies and moderation guidelines.
- Make decisions objectively without allowing personal beliefs or biases to affect moderation decisions.
- Take part in quality and process improvement activities.
- Complete ongoing training and participate in team discussions.
- Handle conversations involving socially sensitive subjects as part of the Trust & Safety process.
What You Need
- Any graduation.
- 0–1 years of experience.
- Elementary-level Bengali language ability.
- Good comprehension and communication skills.
- Strong attention to detail.
- Critical thinking and decision-making skills.
- Ability to analyze information from multiple sources.
- Ability to remain objective when applying client policies.
- Strong coping and stress-management skills.
Role Consideration
The position involves reviewing potentially objectionable material, which may include graphic, violent or sexual content. Accenture states that content moderators should have strong resilience and coping skills and provides a well-being support program for its Trust & Safety community.
Before You Apply
- Make sure your resume clearly shows your graduation qualification and any relevant customer service or moderation experience.
- Be prepared to demonstrate strong written and verbal communication.
- If you know Bengali, make sure your language ability is clearly stated on your resume.
- Think through examples where you had to assess information objectively and make a decision based on rules or guidelines.
- Consider whether you are comfortable working with potentially sensitive user-generated content before applying.
Skills
Customer Support, Content Moderation, Bengali, Communication, Critical Thinking, Decision Making, Attention to Detail, Content Review, Stress Management