About the job
IBM India Private Limited is hiring for a Human Resources Operations role in Hyderabad. The position sits within IBM Consulting’s BPO/Enterprise Operations function and focuses on employee data processing, HR transactions, reporting, reconciliations and issue resolution.
The role requires knowledge of SAP HRMS and Core HR processes, along with strong Excel and communication skills. Candidates should also be comfortable working with customer queries, following client policies, meeting service-level requirements and working in rotational shifts.
What You’ll Do
- Process employee information in the HR system to support HR services.
- Handle HR transactions that require eligibility checks and review.
- Run reports and reconcile information across different reports.
- Respond to customer questions and issues related to compensation administration and HR processes.
- Provide information required for internal business controls.
- Follow client policies, standards and compliance requirements.
- Resolve issues raised by the contact centre according to established policies.
- Work with upstream and downstream processes when an HR issue requires investigation or resolution.
- Support system testing when required.
What You Need
- Bachelor’s degree. A master’s degree is preferred.
- 0–6 months of experience in Core HR and issue resolution is specified in the detailed requirements.
- Core HR background.
- Strong knowledge of MS Excel.
- Knowledge of SAP HRMS.
- Strong written and spoken English communication.
- Ability to manage multiple priorities and meet customer and business deadlines.
- Good numerical ability and attention to detail.
- Ability to work effectively with internal customers and external suppliers.
- Ability to resolve customer service issues and work as part of a team.
- Willingness to work in rotational shifts.
Preferred Qualifications
- Master’s degree.
- MBA in Human Resources is preferred.
Skills
Human Resources, Core HR, SAP HRMS, Excel, HR Operations, Customer Service, Data Reconciliation, Issue Resolution, Communication
Before You Apply
- Make sure your resume clearly shows Core HR knowledge or relevant HR operations experience.
- Highlight practical MS Excel experience, especially reporting, data checking or reconciliation.
- Review basic SAP HRMS processes and how employee data is handled in an HR system.
- Prepare examples of handling employee or customer queries and resolving issues according to policy.
- Be prepared for rotational shifts, as this is specifically mentioned in the requirements.
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About IBM India Private Limited
IBM is a global technology and consulting company. This position is with IBM India Private Limited and sits within its Enterprise Operations function.
IBM India Private Limited is hiring for a Human Resources Operations role in Hyderabad. The position sits within IBM Consulting’s BPO/Enterprise Operations function and focuses on employee data processing, HR transactions, reporting, reconciliations and issue resolution.
The role requires knowledge of SAP HRMS and Core HR processes, along with strong Excel and communication skills. Candidates should also be comfortable working with customer queries, following client policies, meeting service-level requirements and working in rotational shifts.
What You’ll Do
- Process employee information in the HR system to support HR services.
- Handle HR transactions that require eligibility checks and review.
- Run reports and reconcile information across different reports.
- Respond to customer questions and issues related to compensation administration and HR processes.
- Provide information required for internal business controls.
- Follow client policies, standards and compliance requirements.
- Resolve issues raised by the contact centre according to established policies.
- Work with upstream and downstream processes when an HR issue requires investigation or resolution.
- Support system testing when required.
What You Need
- Bachelor’s degree. A master’s degree is preferred.
- 0–6 months of experience in Core HR and issue resolution is specified in the detailed requirements.
- Core HR background.
- Strong knowledge of MS Excel.
- Knowledge of SAP HRMS.
- Strong written and spoken English communication.
- Ability to manage multiple priorities and meet customer and business deadlines.
- Good numerical ability and attention to detail.
- Ability to work effectively with internal customers and external suppliers.
- Ability to resolve customer service issues and work as part of a team.
- Willingness to work in rotational shifts.
Preferred Qualifications
- Master’s degree.
- MBA in Human Resources is preferred.
Skills
Human Resources, Core HR, SAP HRMS, Excel, HR Operations, Customer Service, Data Reconciliation, Issue Resolution, Communication
Before You Apply
- Make sure your resume clearly shows Core HR knowledge or relevant HR operations experience.
- Highlight practical MS Excel experience, especially reporting, data checking or reconciliation.
- Review basic SAP HRMS processes and how employee data is handled in an HR system.
- Prepare examples of handling employee or customer queries and resolving issues according to policy.
- Be prepared for rotational shifts, as this is specifically mentioned in the requirements.