About the job
HCLTech is hiring for an IT Service Desk role in Hyderabad. The position provides first-level technical support to end users and covers hardware, software, operating systems, networking and user-access issues.
The role involves handling service requests through phone, email and ticketing systems, troubleshooting end-user devices, managing incidents and escalating unresolved problems to the appropriate support teams. Candidates are expected to have hands-on technical support or service desk experience and should be available to join within 30 days.
What You’ll Do
- Provide first-level support for hardware, software, network and operating system issues.
- Handle service requests through phone, email and ticketing systems, including logging and prioritization.
- Troubleshoot desktops, laptops, printers and other end-user devices.
- Assist users with password resets, account lockouts and access-related issues.
- Log, categorize and prioritize incidents according to severity and urgency.
- Escalate unresolved issues to second-line support or other relevant teams and track their progress.
- Install and configure software and hardware and help set up user accounts and workstations.
- Document troubleshooting procedures and solutions for the knowledge base.
- Support software updates, patches, system upgrades and routine maintenance activities.
- Work within agreed service-level requirements while maintaining professional communication with users.
What You Need
- 1–3 years of experience is specified for the role; the detailed qualification section states 1–2 years in technical support or service desk work.
- High school diploma, Associate’s degree or relevant certification such as CompTIA A+, ITIL Foundation or equivalent.
- Familiarity with Windows, macOS and Linux.
- Basic networking knowledge covering DNS, TCP/IP and VPN.
- Experience with Active Directory, email clients and remote desktop tools.
- Familiarity with ITSM tools such as ServiceNow, Jira or similar platforms.
- Basic hardware troubleshooting knowledge covering PCs, laptops and printers.
- Strong troubleshooting and problem-solving ability.
- Good written and verbal communication skills.
- Ability to manage multiple tasks and work independently or with a team.
- Immediate to 30-day notice period is required.
Skills
IT Service Desk, Technical Support, Windows, macOS, Linux, Networking, DNS, TCP/IP, VPN, Active Directory, ServiceNow, Jira, Hardware Troubleshooting, Remote Desktop, Incident Management
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About HCLTech
HCLTech is a global technology company providing services and products across areas including AI, digital, engineering, cloud and software. The company has more than 223,000 employees across 60 countries. HCLTech has operated in Hyderabad since 2007 and currently has multiple facilities in the city.
HCLTech is hiring for an IT Service Desk role in Hyderabad. The position provides first-level technical support to end users and covers hardware, software, operating systems, networking and user-access issues.
The role involves handling service requests through phone, email and ticketing systems, troubleshooting end-user devices, managing incidents and escalating unresolved problems to the appropriate support teams. Candidates are expected to have hands-on technical support or service desk experience and should be available to join within 30 days.
What You’ll Do
- Provide first-level support for hardware, software, network and operating system issues.
- Handle service requests through phone, email and ticketing systems, including logging and prioritization.
- Troubleshoot desktops, laptops, printers and other end-user devices.
- Assist users with password resets, account lockouts and access-related issues.
- Log, categorize and prioritize incidents according to severity and urgency.
- Escalate unresolved issues to second-line support or other relevant teams and track their progress.
- Install and configure software and hardware and help set up user accounts and workstations.
- Document troubleshooting procedures and solutions for the knowledge base.
- Support software updates, patches, system upgrades and routine maintenance activities.
- Work within agreed service-level requirements while maintaining professional communication with users.
What You Need
- 1–3 years of experience is specified for the role; the detailed qualification section states 1–2 years in technical support or service desk work.
- High school diploma, Associate’s degree or relevant certification such as CompTIA A+, ITIL Foundation or equivalent.
- Familiarity with Windows, macOS and Linux.
- Basic networking knowledge covering DNS, TCP/IP and VPN.
- Experience with Active Directory, email clients and remote desktop tools.
- Familiarity with ITSM tools such as ServiceNow, Jira or similar platforms.
- Basic hardware troubleshooting knowledge covering PCs, laptops and printers.
- Strong troubleshooting and problem-solving ability.
- Good written and verbal communication skills.
- Ability to manage multiple tasks and work independently or with a team.
- Immediate to 30-day notice period is required.
Skills
IT Service Desk, Technical Support, Windows, macOS, Linux, Networking, DNS, TCP/IP, VPN, Active Directory, ServiceNow, Jira, Hardware Troubleshooting, Remote Desktop, Incident Management