Enovis is hiring a Process Executive (Voice) for its Revenue Cycle Management (RCM) team in Hyderabad. The role involves working on patient data, medical billing, insurance claims and accounts receivable follow-up for US healthcare processes.

This is a customer-facing voice role. You will communicate with insurance companies and other stakeholders, investigate pending or denied claims, document call outcomes and work toward resolving outstanding claims. The position requires strong verbal communication, attention to detail and familiarity with US Healthcare RCM processes.

What You’ll Do

• Handle calls, emails and chats professionally and respond to customer queries.
• Perform end-to-end accounts receivable follow-up with insurance companies through outbound calls.
• Review pending, unpaid, rejected and denied claims to identify the reason for the issue.
• Initiate appeals or escalate unresolved claims to the appropriate department.
• Record call outcomes and actions accurately in the billing system.
• Handle complex claim escalations and work toward timely resolution.
• Work with Data, Quality and Client teams to resolve claims.
• Meet SLA and KPI requirements covering productivity, call quality, resolution rate and turnaround time.
• Follow HIPAA requirements and maintain patient and billing data confidentiality.

What You Need

• Graduate in any stream such as BA, B.Com or BBA.
• 0–1 year of experience in US Healthcare RCM, voice customer service, AR calling, patient billing or claim resolution.
• Knowledge of US Healthcare RCM, including front-end and back-end revenue cycle processes.
• Strong verbal communication skills, a neutral accent and active listening ability.
• Ability to handle difficult conversations and negotiate with payers.
• Experience with practice management systems, payer portals and Microsoft Office tools.
• Good problem-solving and analytical skills.
• Ability to work with multiple systems while maintaining accuracy and attention to detail.
• Willingness to work night shifts aligned with US time zones.
• Ability to work five days a week from the Hyderabad office.

Benefits Mentioned by the Employer

• Medical insurance
• Life insurance
• Accidental insurance
• Leaves and holidays
• Transportation allowance / pick-and-drop facility
• Night-shift allowance and other benefits

Before You Apply

• Make sure your resume clearly shows any US Healthcare RCM, AR calling, medical billing or claims experience.
• Revise the basic flow of US Healthcare Revenue Cycle Management, including front-end and back-end processes.
• Be ready to discuss how you would handle a denied or unpaid claim and communicate with an insurance payer.
• Prepare for a voice-based role that requires clear communication, active listening and handling difficult conversations.
• Confirm that you are comfortable working night shifts and five days a week from the Hyderabad office.

Skills

US Healthcare RCM, Medical Billing, Insurance Claims, Accounts Receivable, AR Calling, Customer Support, HIPAA, Microsoft Office, Communication, Problem Solving