About the job
GHX is hiring a Managed Services Analyst I in Hyderabad for its Managed Services Customer Experience team. The role supports healthcare customers by processing purchase order transactions that need manual assistance.
The analyst works through a software queue, contacts US-based healthcare suppliers by phone to collect information needed to process orders, updates case records and escalates issues when they cannot be resolved at the current level. The role requires strong spoken and written English, customer support skills, attention to detail and the ability to work with sensitive information.
The position requires candidates to be graduates and includes one-way drop cab facility. Candidates must also be flexible to work US shifts.
What You’ll Do
- Review assigned cases in the software queue and follow the applicable SOP.
- Call US-based healthcare suppliers to obtain information required for order processing.
- Work with suppliers during calls to collect inputs and resolve transaction-related cases.
- Record case notes and escalate cases when additional support is required.
- Reconcile information received from suppliers with the transaction workflow.
- Identify and report outliers, failures and system downtime.
- Update trackers and dashboards and move between queues to maintain required throughput.
- Work with team members on process improvements and contribute to SOP and knowledge-base updates.
- Maintain confidentiality while handling customer and transaction information.
What You Need
- Graduate degree. Certificates are required.
- 1–3 years of experience.
- Strong spoken English with the ability to understand different English accents.
- Customer support skills and clear written communication.
- Proficiency in Microsoft Office and basic Excel knowledge.
- Ability to work with multiple browser tabs and manage several tasks.
- Good attention to detail, accountability and time management.
- Ability to follow checklists, SOPs and transaction-processing procedures.
- Flexibility to work US shift timings.
Skills
Customer Support, Excel, Microsoft Office, International Calling, English Communication, Data Reconciliation, Case Management
Before You Apply
- Make sure your resume clearly shows your graduation and 1–3 years of relevant experience.
- Highlight customer support, international calling or supplier communication experience if you have it.
- Be prepared to discuss your ability to work US shifts and handle phone-based customer or supplier interactions.
- Refresh basic Excel and Microsoft Office skills.
- Prepare examples that show attention to detail, case handling, escalation and working with SOPs.
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Global Healthcare Exchange (GHX)
Global Healthcare Exchange (GHX) provides healthcare business and data automation solutions. The company connects healthcare providers, manufacturers and distributors through technology and data services designed to automate supply-chain and business processes. GHX says it operates in the United States, Canada and Europe and has more than 1,000 employees worldwide.
GHX is hiring a Managed Services Analyst I in Hyderabad for its Managed Services Customer Experience team. The role supports healthcare customers by processing purchase order transactions that need manual assistance.
The analyst works through a software queue, contacts US-based healthcare suppliers by phone to collect information needed to process orders, updates case records and escalates issues when they cannot be resolved at the current level. The role requires strong spoken and written English, customer support skills, attention to detail and the ability to work with sensitive information.
The position requires candidates to be graduates and includes one-way drop cab facility. Candidates must also be flexible to work US shifts.
What You’ll Do
- Review assigned cases in the software queue and follow the applicable SOP.
- Call US-based healthcare suppliers to obtain information required for order processing.
- Work with suppliers during calls to collect inputs and resolve transaction-related cases.
- Record case notes and escalate cases when additional support is required.
- Reconcile information received from suppliers with the transaction workflow.
- Identify and report outliers, failures and system downtime.
- Update trackers and dashboards and move between queues to maintain required throughput.
- Work with team members on process improvements and contribute to SOP and knowledge-base updates.
- Maintain confidentiality while handling customer and transaction information.
What You Need
- Graduate degree. Certificates are required.
- 1–3 years of experience.
- Strong spoken English with the ability to understand different English accents.
- Customer support skills and clear written communication.
- Proficiency in Microsoft Office and basic Excel knowledge.
- Ability to work with multiple browser tabs and manage several tasks.
- Good attention to detail, accountability and time management.
- Ability to follow checklists, SOPs and transaction-processing procedures.
- Flexibility to work US shift timings.
Skills
Customer Support, Excel, Microsoft Office, International Calling, English Communication, Data Reconciliation, Case Management
Before You Apply
- Make sure your resume clearly shows your graduation and 1–3 years of relevant experience.
- Highlight customer support, international calling or supplier communication experience if you have it.
- Be prepared to discuss your ability to work US shifts and handle phone-based customer or supplier interactions.
- Refresh basic Excel and Microsoft Office skills.
- Prepare examples that show attention to detail, case handling, escalation and working with SOPs.