About the job
YASH Technologies is hiring an Associate Consultant for enterprise application support. The role covers L1 and L1.5 support for JAGGAER, DocuSign, SmartSolve and TrackWise, with a focus on incident management, troubleshooting, application workflows and day-to-day system operations.
The position requires hands-on experience with at least 2–3 of these applications. The role also involves ServiceNow-based ticket handling, ITIL processes, monitoring, documentation and coordination with infrastructure and vendor teams. Candidates must be willing to work in shifts or on-call support.
What You’ll Do
- Handle incidents and service requests through ServiceNow or similar ticketing systems.
- Triage, prioritize and resolve application issues within defined SLAs.
- Support JAGGAER procurement workflows and supplier onboarding.
- Support DocuSign envelope failures, workflows and access-related issues.
- Support SmartSolve quality workflows, document control and deviations.
- Support TrackWise processes including CAPA, audits and complaint management.
- Perform basic application configuration and data corrections.
- Investigate recurring or complex incidents through log and error analysis.
- Monitor jobs, integrations and system health, including scheduled checks.
- Maintain SOPs, knowledge articles and KEDB documentation.
- Coordinate with infrastructure and vendor teams when issues require escalation.
What You Need
- 1–2 years of experience in application support.
- Hands-on experience with at least 2–3 of DocuSign, SmartSolve, TrackWise and JAGGAER.
- Experience with L1 or L1.5 application support.
- Good understanding of application workflows.
- Knowledge of ITIL processes.
- Experience with ServiceNow or a similar ticketing system. ServiceNow is preferred.
- Bachelor’s degree in Engineering, IT or a related field.
- Willingness to work in shifts or provide on-call support.
Preferred Qualifications
- Experience working in a GxP or regulated environment.
- Basic SQL or log-analysis knowledge.
- Understanding of integrations and APIs.
Before You Apply
- Make sure your resume clearly identifies the 2–3 supported applications you have worked with.
- Highlight L1/L1.5 support experience, ticket handling and SLA-based incident resolution.
- Include ServiceNow experience if you have used it.
- Be prepared to discuss an application incident you investigated, resolved or escalated.
- Confirm that you are comfortable with shift and on-call requirements.
Skills
JAGGAER, DocuSign, SmartSolve, TrackWise, Application Support, ServiceNow, ITIL, SQL, Log Analysis, APIs, Incident Management
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About YASH Technologies
YASH Technologies is a technology services and systems integration company. The company provides technology and business solutions across areas including enterprise applications, digital transformation and IT services.
YASH Technologies is hiring an Associate Consultant for enterprise application support. The role covers L1 and L1.5 support for JAGGAER, DocuSign, SmartSolve and TrackWise, with a focus on incident management, troubleshooting, application workflows and day-to-day system operations.
The position requires hands-on experience with at least 2–3 of these applications. The role also involves ServiceNow-based ticket handling, ITIL processes, monitoring, documentation and coordination with infrastructure and vendor teams. Candidates must be willing to work in shifts or on-call support.
What You’ll Do
- Handle incidents and service requests through ServiceNow or similar ticketing systems.
- Triage, prioritize and resolve application issues within defined SLAs.
- Support JAGGAER procurement workflows and supplier onboarding.
- Support DocuSign envelope failures, workflows and access-related issues.
- Support SmartSolve quality workflows, document control and deviations.
- Support TrackWise processes including CAPA, audits and complaint management.
- Perform basic application configuration and data corrections.
- Investigate recurring or complex incidents through log and error analysis.
- Monitor jobs, integrations and system health, including scheduled checks.
- Maintain SOPs, knowledge articles and KEDB documentation.
- Coordinate with infrastructure and vendor teams when issues require escalation.
What You Need
- 1–2 years of experience in application support.
- Hands-on experience with at least 2–3 of DocuSign, SmartSolve, TrackWise and JAGGAER.
- Experience with L1 or L1.5 application support.
- Good understanding of application workflows.
- Knowledge of ITIL processes.
- Experience with ServiceNow or a similar ticketing system. ServiceNow is preferred.
- Bachelor’s degree in Engineering, IT or a related field.
- Willingness to work in shifts or provide on-call support.
Preferred Qualifications
- Experience working in a GxP or regulated environment.
- Basic SQL or log-analysis knowledge.
- Understanding of integrations and APIs.
Before You Apply
- Make sure your resume clearly identifies the 2–3 supported applications you have worked with.
- Highlight L1/L1.5 support experience, ticket handling and SLA-based incident resolution.
- Include ServiceNow experience if you have used it.
- Be prepared to discuss an application incident you investigated, resolved or escalated.
- Confirm that you are comfortable with shift and on-call requirements.
Skills
JAGGAER, DocuSign, SmartSolve, TrackWise, Application Support, ServiceNow, ITIL, SQL, Log Analysis, APIs, Incident Management