About the job
Amazon is hiring a Content Developer for its Customer Trust Content Management (CTCM) team. The role involves creating standard operating procedure documents for risk and fraud associates and customer-facing email communications.
You will work with global teams to understand business requirements and legal requirements, then turn those requirements into clear content for internal and external audiences. The role also involves improving content readability, discoverability and usability, managing several content projects at the same time, and working with technical teams when content tools have issues. (amazon.jobs)
What You’ll Do
- Create and maintain SOP documents used by risk and fraud associates.
- Develop email communications for Amazon customers.
- Document operational processes using Amazon’s content style guidelines.
- Work with global stakeholders to understand business priorities and legal requirements.
- Improve the readability, discoverability and usability of content.
- Manage content projects, team initiatives and ad-hoc assignments at the same time.
- Use feedback and data to improve content for associates and sellers.
- Troubleshoot content-tool issues and work with relevant technical teams to resolve them.
What You Need
- Bachelor’s degree in English, Communications, Linguistics or a related field.
- Strong content strategy and information architecture skills.
- Ability to learn business processes and explain them clearly.
- Good judgment and effective communication skills.
Preferred Qualifications
- Master’s degree in English, Communications, Linguistics or a related field.
Before You Apply
- Show examples of content, documentation or communications work where you made complex information easier to understand.
- Highlight experience creating process documents, SOPs or customer-facing communications if you have it.
- Be ready to explain how you approach content structure and information architecture.
- Prepare examples of working with different stakeholders to understand requirements and deliver content.
- If you have worked with content management tools or handled content-related tool issues, include that experience in your resume.
Skills
Content Strategy, Information Architecture, Content Management, Technical Writing, Business Process Documentation, Customer Communications, SOP Documentation, Communication
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Amazon
Amazon is a global technology and commerce company with businesses across e-commerce, cloud computing, digital services and other technology services. This position is part of Amazon’s Customer Trust Content Management team, which manages content used by global operations and customer-facing teams.
Amazon is hiring a Content Developer for its Customer Trust Content Management (CTCM) team. The role involves creating standard operating procedure documents for risk and fraud associates and customer-facing email communications.
You will work with global teams to understand business requirements and legal requirements, then turn those requirements into clear content for internal and external audiences. The role also involves improving content readability, discoverability and usability, managing several content projects at the same time, and working with technical teams when content tools have issues. (amazon.jobs)
What You’ll Do
- Create and maintain SOP documents used by risk and fraud associates.
- Develop email communications for Amazon customers.
- Document operational processes using Amazon’s content style guidelines.
- Work with global stakeholders to understand business priorities and legal requirements.
- Improve the readability, discoverability and usability of content.
- Manage content projects, team initiatives and ad-hoc assignments at the same time.
- Use feedback and data to improve content for associates and sellers.
- Troubleshoot content-tool issues and work with relevant technical teams to resolve them.
What You Need
- Bachelor’s degree in English, Communications, Linguistics or a related field.
- Strong content strategy and information architecture skills.
- Ability to learn business processes and explain them clearly.
- Good judgment and effective communication skills.
Preferred Qualifications
- Master’s degree in English, Communications, Linguistics or a related field.
Before You Apply
- Show examples of content, documentation or communications work where you made complex information easier to understand.
- Highlight experience creating process documents, SOPs or customer-facing communications if you have it.
- Be ready to explain how you approach content structure and information architecture.
- Prepare examples of working with different stakeholders to understand requirements and deliver content.
- If you have worked with content management tools or handled content-related tool issues, include that experience in your resume.
Skills
Content Strategy, Information Architecture, Content Management, Technical Writing, Business Process Documentation, Customer Communications, SOP Documentation, Communication