Wells Fargo is hiring an Associate Fraud & Claims Operations Representative in Hyderabad. This role involves reviewing suspicious transactions, supporting fraud investigations, processing claims, and helping customers resolve account-related issues. The position combines customer service, banking operations, transaction reviews, and fraud prevention.

You will work in a high-volume call centre environment, handling customer cases through voice and non-voice channels. Accuracy, clear communication, careful documentation, and following banking procedures are essential to the role.

What You’ll Do

• Review fraud alerts, transactions, claims, and referrals using established procedures.
• Collect and verify customer information to support fraud investigations and claims processing.
• Review account activity and transaction details to identify potential fraud concerns.
• Handle multiple customer cases while meeting service, accuracy, and quality requirements.
• Support fraud prevention, dispute resolution, and account servicing through voice and non-voice channels.
• Document case information accurately and complete assigned reviews within expected timelines.
• Ask customers relevant questions to understand their concerns and gather information needed for case reviews.
• Communicate with customers and internal teams to obtain information, resolve routine issues, and escalate cases when necessary.

What You Need

• A bachelor’s degree in Accounting, Commerce, Finance, or a related field.
• At least 6 months of customer service support experience, or equivalent experience, training, military experience, or education as described by the employer.
• Experience preparing and reviewing reconciliation statements, with strong attention to accuracy.
• Working knowledge of banking operations and financial transactions.
• Good communication and interpersonal skills.
• Ability to work with customers and internal stakeholders while following established procedures.

Preferred Qualifications

• Experience collecting, reviewing, documenting, and analysing customer or account information for fraud investigations, claims, or risk assessment.
• Analytical and critical-thinking skills for identifying possible fraud indicators and deciding on appropriate next steps.
• Experience asking targeted questions, listening to customers, handling difficult conversations, and documenting call-centre interactions.
• Experience investigating customer issues while following compliance and risk-control procedures.
• Ability to manage a high volume of cases, adapt to changing priorities, and maintain service quality.
• Experience using multiple systems and tools for customer service or case management.
• Experience working with different teams to resolve customer issues.

Work Schedule and Location Requirements

• The role is based in Hyderabad and follows a hybrid work arrangement.
• You must be able to work flexible shifts according to business needs.
• Evening and overnight shifts between 5:30 PM and 2:30 AM IST may be required.
• You must follow Wells Fargo’s attendance, workplace, risk, and compliance policies.

Before You Apply

• Make sure your resume clearly shows your relevant bachelor’s degree and customer service experience.
• Highlight any experience with bank transactions, reconciliation statements, account servicing, or dispute resolution.
• Prepare examples of how you handled customer concerns, reviewed information carefully, or resolved an issue.
• Be ready to explain how you maintain accuracy while managing multiple cases or working under service targets.
• Confirm that you can work the required hybrid arrangement and evening or overnight shifts.

Application Deadline

The employer lists 14 October 2026 as the posting end date. The vacancy may be removed earlier if the application volume is high.