About the job
MassMutual India is hiring an Analyst, Operations for its Hyderabad team. This entry-level opportunity is open to non-technical bachelor’s degree graduates from the 2025 and 2026 batches who have 0–1 year of experience in operations.
The role involves processing transactions related to US life insurance and annuity operations. You will need to review information carefully, resolve queries, meet turnaround-time and quality targets, and communicate clearly when explaining resolutions. Candidates must be comfortable working night shifts.
What You’ll Do
- Process transactions related to US life insurance and annuity operations.
- Meet process service-level agreements (SLAs) for turnaround time and quality.
- Understand customer or process queries and communicate clear, accurate resolutions.
- Review information carefully and identify details that need clarification or correction.
- Manage daily tasks to meet deadlines and maintain processing accuracy.
- Work with the team to resolve operational issues and maintain service quality.
What You Need
- A non-technical bachelor’s degree.
- Graduation in 2025 or 2026.
- 0–1 year of experience in operations.
- Good spoken and written English communication skills.
- Strong computer skills and a typing speed of at least 30 words per minute (WPM).
- Good analytical, problem-solving and interpersonal skills.
- Attention to detail and the ability to work under pressure.
- Good time management and organizational skills.
- Flexibility to work night shifts.
Preferred Skills
- Basic awareness of US life insurance and annuity products or processes.
- Proficiency in Microsoft Office applications.
Work Arrangement
MassMutual India describes its general work model as hybrid, with employees working from the office three days a week and from home for the remaining two days. Confirm the arrangement applicable to this position with the recruiter.
Before You Apply
- Make sure your resume clearly shows your bachelor’s degree, graduation year and any operations experience.
- Practise typing at 30 WPM or faster while maintaining accuracy.
- Review basic Microsoft Office skills, particularly working with documents and spreadsheets.
- Prepare examples of how you handle detailed tasks, solve problems and communicate clearly.
- Be ready to confirm your availability for night shifts.
- Read about basic US life insurance and annuity terminology to prepare for the preferred domain knowledge.
Job Details
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JobsInHyd does not guarantee hiring outcomes.About Analyst, Operations at MassMutual India, Hyderabad
MassMutual India is the Hyderabad-based India operation of Massachusetts Mutual Life Insurance Company. Its work supports the wider organisation’s insurance and financial services business.
MassMutual India is hiring an Analyst, Operations for its Hyderabad team. This entry-level opportunity is open to non-technical bachelor’s degree graduates from the 2025 and 2026 batches who have 0–1 year of experience in operations.
The role involves processing transactions related to US life insurance and annuity operations. You will need to review information carefully, resolve queries, meet turnaround-time and quality targets, and communicate clearly when explaining resolutions. Candidates must be comfortable working night shifts.
What You’ll Do
- Process transactions related to US life insurance and annuity operations.
- Meet process service-level agreements (SLAs) for turnaround time and quality.
- Understand customer or process queries and communicate clear, accurate resolutions.
- Review information carefully and identify details that need clarification or correction.
- Manage daily tasks to meet deadlines and maintain processing accuracy.
- Work with the team to resolve operational issues and maintain service quality.
What You Need
- A non-technical bachelor’s degree.
- Graduation in 2025 or 2026.
- 0–1 year of experience in operations.
- Good spoken and written English communication skills.
- Strong computer skills and a typing speed of at least 30 words per minute (WPM).
- Good analytical, problem-solving and interpersonal skills.
- Attention to detail and the ability to work under pressure.
- Good time management and organizational skills.
- Flexibility to work night shifts.
Preferred Skills
- Basic awareness of US life insurance and annuity products or processes.
- Proficiency in Microsoft Office applications.
Work Arrangement
MassMutual India describes its general work model as hybrid, with employees working from the office three days a week and from home for the remaining two days. Confirm the arrangement applicable to this position with the recruiter.
Before You Apply
- Make sure your resume clearly shows your bachelor’s degree, graduation year and any operations experience.
- Practise typing at 30 WPM or faster while maintaining accuracy.
- Review basic Microsoft Office skills, particularly working with documents and spreadsheets.
- Prepare examples of how you handle detailed tasks, solve problems and communicate clearly.
- Be ready to confirm your availability for night shifts.
- Read about basic US life insurance and annuity terminology to prepare for the preferred domain knowledge.