Walk-in Interview Details
Carry your updated resume, Aadhaar card and passport-size photograph. Attend between 11:00 AM and 1:00 PM on October 15, 2026. The listing does not provide a contact number or additional registration instructions.
About the job
Optum is hiring Customer Service Representatives for its Hyderabad team. The role focuses on helping customers with healthcare benefits, prescription orders, insurance coverage and pharmacy-related questions through live chat and secure email.
This is a full-time, permanent position for candidates with 0–1 years of experience. The job listing mentions handling multiple chats, documenting customer interactions, resolving issues and following healthcare privacy requirements.
What You’ll Do
- Respond to customer questions about prescription refills, order status, medication availability and insurance coverage through live chat.
- Help customers understand pharmacy procedures, prescription benefits and available healthcare services.
- Guide customers through online pharmacy platforms and mobile applications.
- Investigate prescription delays, billing problems and insurance claim issues, aiming to resolve them during the first interaction.
- Record customer conversations and actions accurately in the relevant systems.
- Coordinate with pharmacists, pharmacy technicians and other teams when a query needs further assistance.
- Escalate complex or unresolved issues to the appropriate team.
- Handle secure email enquiries and manage multiple concurrent chats.
- Follow HIPAA requirements and applicable healthcare privacy procedures.
What You Need
- 0–1 years of experience, as stated in the job listing.
- Ability to navigate complex computer systems and find information relevant to customer enquiries.
- Ability to communicate clearly through live chat and email.
- Attention to detail when recording customer information and interaction history.
- Ability to manage multiple conversations and follow established procedures.
- Knowledge of healthcare privacy requirements, including HIPAA, as highlighted in the listing.
Education
The job listing accepts the following undergraduate qualifications:
- B.A. in any specialization.
- B.C.A. in any specialization.
- B.Pharma in any specialization.
- B.Com in any specialization.
- B.Sc in any specialization.
- B.B.A. or B.M.S. in any specialization.
Walk-In Details
- Date: Thursday, October 15, 2026.
- Time: 11:00 AM to 1:00 PM IST.
- Venue: Optum Site 2, 1st Floor, Building No. H06, Avance Business Hub, Hitec City 2, Gachibowli, Serilingampalli, Ranga Reddy District, Hyderabad, Telangana 500081.
- Documents required: Updated resume, Aadhaar card and passport-size photograph. The listing marks these documents as mandatory.
Location map: Open the Optum walk-in venue in Google Maps.
Before You Attend
- Carry your updated resume, Aadhaar card and a passport-size photograph.
- Revise basic customer service scenarios involving prescription status, insurance coverage, billing and delayed orders.
- Practise writing clear, professional responses to customer enquiries over chat and email.
- Be prepared to explain how you would manage multiple customer conversations while recording information accurately.
- Review the basics of healthcare data privacy and HIPAA, which the job listing specifically mentions.
- Reach the venue in time for the stated 11:00 AM to 1:00 PM walk-in window.
Skills
Customer Support, Live Chat Support, Email Support, Healthcare Customer Service, Communication, Problem Solving, Data Entry, Documentation
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Optum
Optum provides healthcare services and technology, including support for healthcare operations, pharmacy services and health benefits. This position focuses on customer enquiries related to prescriptions, insurance coverage and healthcare benefits.
Optum is hiring Customer Service Representatives for its Hyderabad team. The role focuses on helping customers with healthcare benefits, prescription orders, insurance coverage and pharmacy-related questions through live chat and secure email.
This is a full-time, permanent position for candidates with 0–1 years of experience. The job listing mentions handling multiple chats, documenting customer interactions, resolving issues and following healthcare privacy requirements.
What You’ll Do
- Respond to customer questions about prescription refills, order status, medication availability and insurance coverage through live chat.
- Help customers understand pharmacy procedures, prescription benefits and available healthcare services.
- Guide customers through online pharmacy platforms and mobile applications.
- Investigate prescription delays, billing problems and insurance claim issues, aiming to resolve them during the first interaction.
- Record customer conversations and actions accurately in the relevant systems.
- Coordinate with pharmacists, pharmacy technicians and other teams when a query needs further assistance.
- Escalate complex or unresolved issues to the appropriate team.
- Handle secure email enquiries and manage multiple concurrent chats.
- Follow HIPAA requirements and applicable healthcare privacy procedures.
What You Need
- 0–1 years of experience, as stated in the job listing.
- Ability to navigate complex computer systems and find information relevant to customer enquiries.
- Ability to communicate clearly through live chat and email.
- Attention to detail when recording customer information and interaction history.
- Ability to manage multiple conversations and follow established procedures.
- Knowledge of healthcare privacy requirements, including HIPAA, as highlighted in the listing.
Education
The job listing accepts the following undergraduate qualifications:
- B.A. in any specialization.
- B.C.A. in any specialization.
- B.Pharma in any specialization.
- B.Com in any specialization.
- B.Sc in any specialization.
- B.B.A. or B.M.S. in any specialization.
Walk-In Details
- Date: Thursday, October 15, 2026.
- Time: 11:00 AM to 1:00 PM IST.
- Venue: Optum Site 2, 1st Floor, Building No. H06, Avance Business Hub, Hitec City 2, Gachibowli, Serilingampalli, Ranga Reddy District, Hyderabad, Telangana 500081.
- Documents required: Updated resume, Aadhaar card and passport-size photograph. The listing marks these documents as mandatory.
Location map: Open the Optum walk-in venue in Google Maps.
Before You Attend
- Carry your updated resume, Aadhaar card and a passport-size photograph.
- Revise basic customer service scenarios involving prescription status, insurance coverage, billing and delayed orders.
- Practise writing clear, professional responses to customer enquiries over chat and email.
- Be prepared to explain how you would manage multiple customer conversations while recording information accurately.
- Review the basics of healthcare data privacy and HIPAA, which the job listing specifically mentions.
- Reach the venue in time for the stated 11:00 AM to 1:00 PM walk-in window.
Skills
Customer Support, Live Chat Support, Email Support, Healthcare Customer Service, Communication, Problem Solving, Data Entry, Documentation
Carry your updated resume, Aadhaar card and passport-size photograph. Attend between 11:00 AM and 1:00 PM on October 15, 2026. The listing does not provide a contact number or additional registration instructions.