About the job
Amazon is hiring a BBM Escalation Specialist for its Amazon Maintenance Operations Center (AMOC) team in Hyderabad. The role supports 24/7 monitoring and response for facility maintenance issues, with a focus on work request triage, vendor coordination and escalation management.
The position involves managing maintenance requests from start to finish, coordinating with vendors and internal teams, responding to refrigeration alarms and handling urgent facility incidents. The role requires experience in customer service or corporate back-office work and the ability to work in a 24/7 shift environment. (amazon.jobs)
What You’ll Do
- Review and prioritize incoming maintenance requests according to service-level requirements.
- Manage remote maintenance work through completion, including work orders, purchase orders and invoice processing.
- Coordinate with Reliability Maintenance Engineering, Operations, Health & Safety and other stakeholders.
- Track vendor status and coordinate work during escalations.
- Identify critical facility issues and escalate them through the appropriate channels.
- Monitor refrigeration alarm systems and respond to critical alerts.
- Coordinate local vendors and maintenance teams to resolve facility issues.
- Follow emergency response procedures during critical incidents.
- Maintain accurate records of cases and actions taken.
- Support improvements to maintenance processes and procedures.
What You Need
- At least 1 year of experience in customer service or corporate back-office roles.
- Fluency in spoken, written and read English.
- Experience with Microsoft Office tools such as Excel, Word and Outlook.
- Experience with root-cause problem solving.
- Ability to work in a 24/7 shift environment.
Preferred Qualifications
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related field.
- Experience planning, scheduling or auditing maintenance activities.
- Experience working with Computerized Maintenance Management System (CMMS) software.
Before You Apply
- Highlight at least 1 year of customer service or corporate back-office experience on your resume.
- Show practical experience with Excel, Word and Outlook.
- Prepare examples of situations where you identified a problem, found its root cause and helped resolve it.
- If you have maintenance planning, scheduling, auditing or CMMS experience, make it clearly visible on your resume.
- Be prepared for a 24/7 shift environment.
Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Outlook, Root Cause Analysis, Vendor Management, Maintenance Operations, CMMS, Escalation Management
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Amazon
Amazon is a global technology and commerce company. This role sits within Amazon Maintenance Operations Center International (AMOC INTL), a centralized 24/7 function that provides remote maintenance support to Amazon’s field Reliability Maintenance Engineering teams across multiple regions and business types
Amazon is hiring a BBM Escalation Specialist for its Amazon Maintenance Operations Center (AMOC) team in Hyderabad. The role supports 24/7 monitoring and response for facility maintenance issues, with a focus on work request triage, vendor coordination and escalation management.
The position involves managing maintenance requests from start to finish, coordinating with vendors and internal teams, responding to refrigeration alarms and handling urgent facility incidents. The role requires experience in customer service or corporate back-office work and the ability to work in a 24/7 shift environment. (amazon.jobs)
What You’ll Do
- Review and prioritize incoming maintenance requests according to service-level requirements.
- Manage remote maintenance work through completion, including work orders, purchase orders and invoice processing.
- Coordinate with Reliability Maintenance Engineering, Operations, Health & Safety and other stakeholders.
- Track vendor status and coordinate work during escalations.
- Identify critical facility issues and escalate them through the appropriate channels.
- Monitor refrigeration alarm systems and respond to critical alerts.
- Coordinate local vendors and maintenance teams to resolve facility issues.
- Follow emergency response procedures during critical incidents.
- Maintain accurate records of cases and actions taken.
- Support improvements to maintenance processes and procedures.
What You Need
- At least 1 year of experience in customer service or corporate back-office roles.
- Fluency in spoken, written and read English.
- Experience with Microsoft Office tools such as Excel, Word and Outlook.
- Experience with root-cause problem solving.
- Ability to work in a 24/7 shift environment.
Preferred Qualifications
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related field.
- Experience planning, scheduling or auditing maintenance activities.
- Experience working with Computerized Maintenance Management System (CMMS) software.
Before You Apply
- Highlight at least 1 year of customer service or corporate back-office experience on your resume.
- Show practical experience with Excel, Word and Outlook.
- Prepare examples of situations where you identified a problem, found its root cause and helped resolve it.
- If you have maintenance planning, scheduling, auditing or CMMS experience, make it clearly visible on your resume.
- Be prepared for a 24/7 shift environment.
Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Outlook, Root Cause Analysis, Vendor Management, Maintenance Operations, CMMS, Escalation Management