DoorDash is hiring a Customer Support Agent for its Support Operations team in Hyderabad. The role provides real-time customer support through chat and requires candidates to handle customer questions, complaints and escalations while maintaining accurate and timely responses.

You will investigate customer issues, use internal systems and company policies to find suitable resolutions, and escalate complex cases when needed. The role also involves handling multiple conversations in a high-volume environment while maintaining typing accuracy and clear documentation.

What You’ll Do

• Respond to customer inquiries through chat with clear and professional communication.
• Handle customer complaints and de-escalate difficult situations.
• Identify the root cause of customer issues and provide appropriate resolutions.
• Use internal systems, tools and policies to resolve customer cases.
• Escalate complex issues through the appropriate internal channels.
• Handle multiple customer conversations while maintaining response quality.
• Maintain accurate typing and case documentation.
• Build knowledge of DoorDash products and support processes.

What You Need

• Bachelor’s degree or higher.
• 6 months to 2 years of customer support experience in international voice and chat processes.
• Strong written communication and empathy.
• Analytical thinking and sound decision-making.
• Ability to multitask and manage time in a high-volume support environment.
• Ability to collaborate, research information and take ownership of customer issues.

Before You Apply

• Highlight your international voice and chat support experience clearly on your resume.
• Include examples of handling customer complaints, escalations or difficult conversations.
• Be ready to explain how you investigate an issue and decide on an appropriate resolution.
• Prepare for a role that involves multiple concurrent conversations, typing and detailed case documentation.
• Review your written communication skills because the role relies heavily on chat-based customer interactions.

Application Process

DoorDash states that it uses Fountain, an automated recruitment tool, during the application process. The tool evaluates screening responses, resume information and an AI-facilitated virtual interview. DoorDash says the interview and results are reviewed by a human before a candidate progresses. Use of the tool is required for application progression, subject to legally required accommodation processes. :contentReference[oaicite:2]{index=2}

Skills

Customer Support, Chat Support, International Voice Process, Written Communication, Problem Solving, De-escalation, Multitasking, Time Management, Customer Service