Walk-in Interview Details
Candidates should carry an updated resume and a valid government-issued ID proof. The hiring process includes an AI interview, HR interview, written assessment and managerial round. Candidates should be prepared to work 5 days a week from the office, with 2 rotational weekly offs and 24/7 rotational shifts.
About the job
Firstsource Solutions is hiring Customer Support Executives for voice and non-voice processes in Hyderabad. Freshers and candidates with up to 3 years of BPO experience can apply.
The role involves handling multiple customer chats, resolving internet connectivity issues, recording customer interactions and identifying suitable cross-selling or upselling opportunities. The position requires strong communication skills, basic computer knowledge and willingness to work in rotational shifts from the office.
What You’ll Do
- Handle multiple customer chat conversations at the same time.
- Resolve queries related to Wi-Fi, routers, modems and internet connectivity.
- Record customer concerns, interactions and resolutions in the required system.
- Identify relevant products, services or upgrades for cross-selling and upselling.
- Meet quality, productivity and customer satisfaction targets.
What You Need
- Undergraduate, graduate or postgraduate candidates can apply.
- Freshers and candidates with 0–3 years of BPO experience are eligible.
- Strong verbal communication and good written and reading comprehension.
- Basic computer skills and familiarity with Microsoft Office applications such as Outlook, Word and Excel.
- Willingness to work in a 24/7 rotational shift environment.
- Ability to work from the office 5 days a week with 2 rotational weekly offs.
Interview Process
- AI Interview
- HR Interview
- Written Assessment
- Managerial Round
Walk-In Details
- Date: October 5 to October 9, 2026
- Time: 11:30 AM to 2:00 PM
- Venue: Firstsource Solutions Limited, 5th Floor, Block 1, Survey No. 142, BSR Builders LLP IT SEZ, Nanakramguda Village, Serilingampally Mandal, Hyderabad, Telangana 500008
- Contact: Parveen Singh
- Openings: 100
What to Carry
- Updated resume
- Valid government-issued ID proof such as Aadhaar Card, PAN Card, Passport or Driving Licence
Compensation & Benefits
- ₹3–3.5 Lacs per annum
- One-way cab transportation facility
- Performance-based incentives
- Career growth and development opportunities
Skills
Customer Support, Chat Support, Non-Voice Process, International Chat Process, Communication, Microsoft Excel, Microsoft Word, Outlook, BPO
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Firstsource Solutions Limited
Firstsource Solutions is a business process management company providing customer experience, business process and technology services.
Firstsource Solutions is hiring Customer Support Executives for voice and non-voice processes in Hyderabad. Freshers and candidates with up to 3 years of BPO experience can apply.
The role involves handling multiple customer chats, resolving internet connectivity issues, recording customer interactions and identifying suitable cross-selling or upselling opportunities. The position requires strong communication skills, basic computer knowledge and willingness to work in rotational shifts from the office.
What You’ll Do
- Handle multiple customer chat conversations at the same time.
- Resolve queries related to Wi-Fi, routers, modems and internet connectivity.
- Record customer concerns, interactions and resolutions in the required system.
- Identify relevant products, services or upgrades for cross-selling and upselling.
- Meet quality, productivity and customer satisfaction targets.
What You Need
- Undergraduate, graduate or postgraduate candidates can apply.
- Freshers and candidates with 0–3 years of BPO experience are eligible.
- Strong verbal communication and good written and reading comprehension.
- Basic computer skills and familiarity with Microsoft Office applications such as Outlook, Word and Excel.
- Willingness to work in a 24/7 rotational shift environment.
- Ability to work from the office 5 days a week with 2 rotational weekly offs.
Interview Process
- AI Interview
- HR Interview
- Written Assessment
- Managerial Round
Walk-In Details
- Date: October 5 to October 9, 2026
- Time: 11:30 AM to 2:00 PM
- Venue: Firstsource Solutions Limited, 5th Floor, Block 1, Survey No. 142, BSR Builders LLP IT SEZ, Nanakramguda Village, Serilingampally Mandal, Hyderabad, Telangana 500008
- Contact: Parveen Singh
- Openings: 100
What to Carry
- Updated resume
- Valid government-issued ID proof such as Aadhaar Card, PAN Card, Passport or Driving Licence
Compensation & Benefits
- ₹3–3.5 Lacs per annum
- One-way cab transportation facility
- Performance-based incentives
- Career growth and development opportunities
Skills
Customer Support, Chat Support, Non-Voice Process, International Chat Process, Communication, Microsoft Excel, Microsoft Word, Outlook, BPO
Candidates should carry an updated resume and a valid government-issued ID proof. The hiring process includes an AI interview, HR interview, written assessment and managerial round. Candidates should be prepared to work 5 days a week from the office, with 2 rotational weekly offs and 24/7 rotational shifts.