About the job
Firstsource Solutions is hiring Customer Support Associates and Senior Customer Support Associates for its voice process team in Hyderabad. The role is open to freshers and candidates with up to three years of experience in customer service, BPO, contact centres or support operations.
You will handle customer questions through phone, email, chat and social media. The work involves understanding customer concerns, providing accurate responses, maintaining interaction records and escalating complex issues when needed.
This is an office-based role with five working days per week, two rotational weekly offs and shifts that can fall at any time in a 24/7 schedule. The company lists one-way cab transportation, performance-based incentives and career development opportunities among the benefits.
What You’ll Do
- Respond to customer queries through phone calls, email, chat and social media.
- Understand customer concerns and provide accurate, timely and professional resolutions.
- Record customer interactions accurately in internal systems.
- Escalate complex issues to the relevant support teams.
- Meet quality and productivity targets while maintaining a positive customer experience.
What You Need
- Any undergraduate qualification after 10+2, or a graduate or postgraduate qualification.
- Freshers or candidates with up to three years of experience in customer service, BPO, contact centres or support operations.
- Good verbal and written communication skills.
- A customer-focused approach and practical problem-solving skills.
- Basic computer skills and the ability to use multiple applications at the same time.
- Familiarity with Microsoft Office applications, including Outlook, Word and Excel.
- Willingness to work rotational shifts in a 24/7 operation.
- Availability to work from the Hyderabad office five days per week, with two rotational weekly offs.
Compensation and Benefits
- Industry-competitive compensation, with the exact salary not specified in the posting.
- One-way cab transportation facility.
- Performance-based incentives.
- Career growth and development opportunities.
Before You Apply
- Highlight customer service, communication, problem-solving and computer skills on your resume.
- If you have BPO or contact-centre experience, include the type of customer queries you handled and the channels you supported.
- Be prepared to explain how you would handle an upset customer, resolve a query or escalate an issue.
- Make sure you are comfortable with 24/7 rotational shifts and working from the Hyderabad office.
Important Hiring Notice
Firstsource states that it does not charge candidates at any stage of recruitment. Verify hiring communications through official company channels or email addresses ending in @firstsource.com.
Job Details
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JobsInHyd does not guarantee hiring outcomes.About Firstsource Solutions
Firstsource Solutions is a business process management company that provides customer experience and operational support services to businesses across sectors including healthcare, banking and financial services, communications, and technology.
Firstsource Solutions is hiring Customer Support Associates and Senior Customer Support Associates for its voice process team in Hyderabad. The role is open to freshers and candidates with up to three years of experience in customer service, BPO, contact centres or support operations.
You will handle customer questions through phone, email, chat and social media. The work involves understanding customer concerns, providing accurate responses, maintaining interaction records and escalating complex issues when needed.
This is an office-based role with five working days per week, two rotational weekly offs and shifts that can fall at any time in a 24/7 schedule. The company lists one-way cab transportation, performance-based incentives and career development opportunities among the benefits.
What You’ll Do
- Respond to customer queries through phone calls, email, chat and social media.
- Understand customer concerns and provide accurate, timely and professional resolutions.
- Record customer interactions accurately in internal systems.
- Escalate complex issues to the relevant support teams.
- Meet quality and productivity targets while maintaining a positive customer experience.
What You Need
- Any undergraduate qualification after 10+2, or a graduate or postgraduate qualification.
- Freshers or candidates with up to three years of experience in customer service, BPO, contact centres or support operations.
- Good verbal and written communication skills.
- A customer-focused approach and practical problem-solving skills.
- Basic computer skills and the ability to use multiple applications at the same time.
- Familiarity with Microsoft Office applications, including Outlook, Word and Excel.
- Willingness to work rotational shifts in a 24/7 operation.
- Availability to work from the Hyderabad office five days per week, with two rotational weekly offs.
Compensation and Benefits
- Industry-competitive compensation, with the exact salary not specified in the posting.
- One-way cab transportation facility.
- Performance-based incentives.
- Career growth and development opportunities.
Before You Apply
- Highlight customer service, communication, problem-solving and computer skills on your resume.
- If you have BPO or contact-centre experience, include the type of customer queries you handled and the channels you supported.
- Be prepared to explain how you would handle an upset customer, resolve a query or escalate an issue.
- Make sure you are comfortable with 24/7 rotational shifts and working from the Hyderabad office.
Important Hiring Notice
Firstsource states that it does not charge candidates at any stage of recruitment. Verify hiring communications through official company channels or email addresses ending in @firstsource.com.