About the job
Cognizant is hiring for a PE-CX-Backoffice Helpdesk role in Hyderabad. The position supports digital marketing and back-office applications, combining technical support with basic web, advertising and data-handling skills.
The role is hybrid and follows day shifts. Candidates need at least one year of technical support experience, along with exposure to HTML, Google AdWords and MS Excel. Cognizant also requires a certification in Google AdWords or digital marketing fundamentals.
What You’ll Do
- Provide first-level support for digital marketing and back-office applications.
- Troubleshoot web-content formatting and technical issues using basic HTML knowledge.
- Use MS Excel for campaign data analysis and reporting.
- Monitor Google AdWords campaigns and help resolve advertising-related issues.
- Use prompt engineering techniques to create accurate responses and automate repetitive helpdesk queries.
- Record support issues and resolutions and escalate complex cases to the appropriate teams.
- Maintain knowledge-base articles and support documentation.
- Work with digital marketing and cross-functional teams during regular and peak workloads.
- Monitor reported issues with digital marketing tools and provide feedback for improvements.
- Follow data security and privacy requirements when handling customer and company information.
What You Need
- At least 1 year of experience in technical support.
- Exposure to HTML coding and digital marketing tools, including Google AdWords.
- Proficiency in MS Excel for analysis and reporting.
- Basic knowledge of digital advertising and web technologies.
- Foundational prompt engineering skills.
- Good problem-solving, communication and organizational skills.
- Ability to work in a hybrid setup and day shift.
- Ability to work with multinational teams and customers in English.
- Willingness to work without travel requirements.
- Ability to learn new tools and processes related to helpdesk automation.
Certification Required
- Certification in Google AdWords or digital marketing fundamentals.
Before You Apply
- Make sure your resume clearly shows at least 1 year of technical support experience.
- Highlight practical experience with HTML, Google AdWords and MS Excel.
- Include your Google AdWords or digital marketing fundamentals certification.
- Prepare examples of troubleshooting, issue tracking and escalation from previous support work.
- Be ready to discuss how you have used data, automation or AI-assisted tools to improve support tasks.
Skills
Technical Support, Customer Support, HTML, Google AdWords, Digital Marketing, Excel, Prompt Engineering, Data Analysis, Troubleshooting
Job Details
Skills
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JobsInHyd does not guarantee hiring outcomes.About Cognizant
Cognizant is a technology services company that provides technology and consulting services to businesses. The company describes its work as covering AI, technology systems, engineering and industry-specific solutions.
Cognizant is hiring for a PE-CX-Backoffice Helpdesk role in Hyderabad. The position supports digital marketing and back-office applications, combining technical support with basic web, advertising and data-handling skills.
The role is hybrid and follows day shifts. Candidates need at least one year of technical support experience, along with exposure to HTML, Google AdWords and MS Excel. Cognizant also requires a certification in Google AdWords or digital marketing fundamentals.
What You’ll Do
- Provide first-level support for digital marketing and back-office applications.
- Troubleshoot web-content formatting and technical issues using basic HTML knowledge.
- Use MS Excel for campaign data analysis and reporting.
- Monitor Google AdWords campaigns and help resolve advertising-related issues.
- Use prompt engineering techniques to create accurate responses and automate repetitive helpdesk queries.
- Record support issues and resolutions and escalate complex cases to the appropriate teams.
- Maintain knowledge-base articles and support documentation.
- Work with digital marketing and cross-functional teams during regular and peak workloads.
- Monitor reported issues with digital marketing tools and provide feedback for improvements.
- Follow data security and privacy requirements when handling customer and company information.
What You Need
- At least 1 year of experience in technical support.
- Exposure to HTML coding and digital marketing tools, including Google AdWords.
- Proficiency in MS Excel for analysis and reporting.
- Basic knowledge of digital advertising and web technologies.
- Foundational prompt engineering skills.
- Good problem-solving, communication and organizational skills.
- Ability to work in a hybrid setup and day shift.
- Ability to work with multinational teams and customers in English.
- Willingness to work without travel requirements.
- Ability to learn new tools and processes related to helpdesk automation.
Certification Required
- Certification in Google AdWords or digital marketing fundamentals.
Before You Apply
- Make sure your resume clearly shows at least 1 year of technical support experience.
- Highlight practical experience with HTML, Google AdWords and MS Excel.
- Include your Google AdWords or digital marketing fundamentals certification.
- Prepare examples of troubleshooting, issue tracking and escalation from previous support work.
- Be ready to discuss how you have used data, automation or AI-assisted tools to improve support tasks.
Skills
Technical Support, Customer Support, HTML, Google AdWords, Digital Marketing, Excel, Prompt Engineering, Data Analysis, Troubleshooting