About the job
Salesforce is hiring a Support Engineer for Industries and Revenue Cloud in Hyderabad. This full-time role focuses on providing advanced technical support to developers, troubleshooting Salesforce integrations, resolving escalated cases and improving customer satisfaction. Candidates should have 2–6 years of Salesforce engineering or programming experience, including at least two years of hands-on experience with Industries or Revenue Cloud products.
Applicants must hold the specified Salesforce certifications, including Salesforce Certified Platform Administrator and Platform Developer, along with at least one Industry or Revenue Cloud certification. The role requires strong Apex and Lightning Web Components (LWC) development skills, technical troubleshooting experience and excellent communication. Candidates must be willing to work AMER shifts, including non-rotating EST or PST shifts, and rotating weekends.
Job Details
- Company: Salesforce
- Role: Support Engineer – Industries & Revenue Cloud
- Experience: 2–6 years
- Salary: Not disclosed
- Employment: Full-time
- Work type: Office – Flexible
- Industry: Enterprise Software / CRM
- Department: Customer Success
- Job location: Hyderabad, Telangana
- Job requisition ID: JR321330
- Application deadline: October 26, 2026
What You’ll Do
- Provide advanced technical support to developers and resolve complex Salesforce platform issues.
- Investigate escalated cases from Tier 2 support and manage them through resolution.
- Troubleshoot integrations involving Salesforce APIs, Apex, Visualforce and other developer products.
- Work with Account Executives (AE), Technical Account Managers (TAM), Customer Success Managers (CSM) and Product teams.
- Prepare technical investigations, document troubleshooting steps and meet customer satisfaction and productivity targets.
- Write sample code and client libraries, and contribute to open-source projects where required.
- Create knowledge base articles and technical documentation to help customers and developers solve recurring issues.
- Help review support cases, improve troubleshooting practices and support technical training.
- Manage customer expectations, communicate solutions clearly and identify relevant Salesforce solution opportunities.
What You Need
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Information Technology or a related field.
- 2–6 years of Salesforce engineering or programming experience.
- At least two years of hands-on experience with Industries or Revenue Cloud products. The listing mentions CME, CPQ, HINS, CORE products, OmniStudio, Salesforce CPQ, Pricing or Billing.
- Salesforce Certified Platform Administrator certification.
- Salesforce Certified Platform Developer certification.
- At least one Industry or Revenue Cloud certification.
- Hands-on experience with Apex and Lightning Web Components (LWC).
- Knowledge of JSON, XML and YAML, along with database concepts, relational database management systems and SQL.
- Understanding of SOAP and REST web services, APIs and AJAX-based web applications.
- Knowledge of internet technologies, including firewalls, web servers and proxy servers.
- Understanding of Salesforce organisation-wide defaults (OWD), user sharing, visibility, licensing, user creation and authentication.
- Knowledge of Salesforce Experience Sites customisation, limitations and implementation considerations.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
Preferred Qualifications
- Salesforce Certified Industries CPQ Developer certification.
- Salesforce Certified CPQ Administrator certification.
Workdays and Shifts
- Five working days per week.
- Shifts may align with APAC, EMEA, IST or AMER regions.
- Willingness to work non-rotating AMER shifts aligned with EST or PST is mandatory.
- Weekend work is required on a rotating basis, with a weekday off in exchange.
- Additional payout is available for weekend work, with details to be shared separately by the employer.
- Working hours and shifts may change based on business requirements.
- The role operates in a global support environment providing 24/7/365 coverage.
Preferred Skills
- Salesforce Industries and Revenue Cloud product support.
- Salesforce CPQ, OmniStudio, Pricing and Billing.
- Apex development and Lightning Web Components.
- Salesforce API integration and troubleshooting.
- REST and SOAP web services.
- Technical investigation, escalation management and customer support.
- SQL, relational databases and data management.
- Technical documentation and knowledge base development.
Before You Apply
- Check that you have the required Salesforce Platform Administrator and Platform Developer certifications, plus an Industry or Revenue Cloud certification.
- Make sure your resume clearly demonstrates at least two years of hands-on experience with Industries or Revenue Cloud products.
- Highlight relevant work with Apex, LWC, Salesforce CPQ, OmniStudio, APIs and technical troubleshooting.
- Be prepared to discuss complex support cases, escalations, integration issues and how you communicated solutions to customers.
- Confirm that you can work the required non-rotating AMER shift and rotating weekend schedule.
- Submit your application before October 26, 2026, using the official Salesforce careers link.
How to Apply
Apply through the official Salesforce careers website using the link below.
Job Details
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JobsInHyd does not guarantee hiring outcomes.About Salesforce
Salesforce develops customer relationship management (CRM) software and cloud-based enterprise applications.
Salesforce is hiring a Support Engineer for Industries and Revenue Cloud in Hyderabad. This full-time role focuses on providing advanced technical support to developers, troubleshooting Salesforce integrations, resolving escalated cases and improving customer satisfaction. Candidates should have 2–6 years of Salesforce engineering or programming experience, including at least two years of hands-on experience with Industries or Revenue Cloud products.
Applicants must hold the specified Salesforce certifications, including Salesforce Certified Platform Administrator and Platform Developer, along with at least one Industry or Revenue Cloud certification. The role requires strong Apex and Lightning Web Components (LWC) development skills, technical troubleshooting experience and excellent communication. Candidates must be willing to work AMER shifts, including non-rotating EST or PST shifts, and rotating weekends.
Job Details
- Company: Salesforce
- Role: Support Engineer – Industries & Revenue Cloud
- Experience: 2–6 years
- Salary: Not disclosed
- Employment: Full-time
- Work type: Office – Flexible
- Industry: Enterprise Software / CRM
- Department: Customer Success
- Job location: Hyderabad, Telangana
- Job requisition ID: JR321330
- Application deadline: October 26, 2026
What You’ll Do
- Provide advanced technical support to developers and resolve complex Salesforce platform issues.
- Investigate escalated cases from Tier 2 support and manage them through resolution.
- Troubleshoot integrations involving Salesforce APIs, Apex, Visualforce and other developer products.
- Work with Account Executives (AE), Technical Account Managers (TAM), Customer Success Managers (CSM) and Product teams.
- Prepare technical investigations, document troubleshooting steps and meet customer satisfaction and productivity targets.
- Write sample code and client libraries, and contribute to open-source projects where required.
- Create knowledge base articles and technical documentation to help customers and developers solve recurring issues.
- Help review support cases, improve troubleshooting practices and support technical training.
- Manage customer expectations, communicate solutions clearly and identify relevant Salesforce solution opportunities.
What You Need
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Information Technology or a related field.
- 2–6 years of Salesforce engineering or programming experience.
- At least two years of hands-on experience with Industries or Revenue Cloud products. The listing mentions CME, CPQ, HINS, CORE products, OmniStudio, Salesforce CPQ, Pricing or Billing.
- Salesforce Certified Platform Administrator certification.
- Salesforce Certified Platform Developer certification.
- At least one Industry or Revenue Cloud certification.
- Hands-on experience with Apex and Lightning Web Components (LWC).
- Knowledge of JSON, XML and YAML, along with database concepts, relational database management systems and SQL.
- Understanding of SOAP and REST web services, APIs and AJAX-based web applications.
- Knowledge of internet technologies, including firewalls, web servers and proxy servers.
- Understanding of Salesforce organisation-wide defaults (OWD), user sharing, visibility, licensing, user creation and authentication.
- Knowledge of Salesforce Experience Sites customisation, limitations and implementation considerations.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
Preferred Qualifications
- Salesforce Certified Industries CPQ Developer certification.
- Salesforce Certified CPQ Administrator certification.
Workdays and Shifts
- Five working days per week.
- Shifts may align with APAC, EMEA, IST or AMER regions.
- Willingness to work non-rotating AMER shifts aligned with EST or PST is mandatory.
- Weekend work is required on a rotating basis, with a weekday off in exchange.
- Additional payout is available for weekend work, with details to be shared separately by the employer.
- Working hours and shifts may change based on business requirements.
- The role operates in a global support environment providing 24/7/365 coverage.
Preferred Skills
- Salesforce Industries and Revenue Cloud product support.
- Salesforce CPQ, OmniStudio, Pricing and Billing.
- Apex development and Lightning Web Components.
- Salesforce API integration and troubleshooting.
- REST and SOAP web services.
- Technical investigation, escalation management and customer support.
- SQL, relational databases and data management.
- Technical documentation and knowledge base development.
Before You Apply
- Check that you have the required Salesforce Platform Administrator and Platform Developer certifications, plus an Industry or Revenue Cloud certification.
- Make sure your resume clearly demonstrates at least two years of hands-on experience with Industries or Revenue Cloud products.
- Highlight relevant work with Apex, LWC, Salesforce CPQ, OmniStudio, APIs and technical troubleshooting.
- Be prepared to discuss complex support cases, escalations, integration issues and how you communicated solutions to customers.
- Confirm that you can work the required non-rotating AMER shift and rotating weekend schedule.
- Submit your application before October 26, 2026, using the official Salesforce careers link.
How to Apply
Apply through the official Salesforce careers website using the link below.