Walk-In: Process Executive Service Desk at Infosys BPM, Hyderabad
Walk-in Interview Details
Complete the SHL (AMCAT) assessment first and carry your AMCAT ID. Full-time graduates only. Postgraduates not eligible. Fluent English required. Reporting 10:00 AM to 1:00 PM.
About the job
Infosys BPM is hiring freshers for the Process Executive Service Desk role (also advertised as International Customer Support Associate and Service Desk Associate) in Hyderabad. The walk-in drive is on Saturday, 7 November 2026, from 10:00 AM to 1:00 PM at the Infosys STP campus in Gachibowli.
You will support global clients by phone and email and troubleshoot technical issues such as VPN, drivers, O365 and Active Directory. The job is 100% work from office in rotational 24×7 US shifts. Fluent English is mandatory. Both IT and non-IT graduates can attend.
Job Details
- Company: Infosys BPM
- Role: Process Executive Service Desk (Freshers)
- Experience: 0 to 1 year
- Salary: Not disclosed
- Employment type: Full time, permanent
- Work mode: 100% work from office. No hybrid or remote option.
- Shift: 24×7 rotational shifts, aligned to US time zones
- Support mode: Calls and emails
- Training: Minimum 2 months at the Mysore campus
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Openings: 100
What You’ll Do
- Support global clients by calls and emails.
- Troubleshoot VPN, drivers, O365 and Active Directory issues.
- Resolve queries on operating systems, basic networking and Microsoft Office tools.
- Log and track issues in ticketing tools such as ServiceNow, Remedy or Control-M.
- Own each issue, analyse it and resolve it on time.
- Make sure every customer interaction ends with a satisfied customer.
What You Need
- Any full-time graduate degree (15 years of formal education).
- 0 to 1 year of experience.
- Excellent verbal and written communication. Fluent English is a must.
- Strong analytical and problem-solving skills.
- Confidence to resolve technical queries independently.
- Willingness to work 24×7 rotational US shifts, including nights.
- Comfort with a 100% work from office setup.
- Willingness to complete at least 2 months of training at the Mysore campus.
Key Skills
- Troubleshooting
- ServiceNow
- VPN
- Outlook and Windows
- International voice process
- Communication
Who Cannot Attend
- Postgraduates are not eligible.
- Candidates who have not completed the SHL (AMCAT) assessment will not be considered.
Mandatory Before Attending: SHL (AMCAT) Assessment
You must complete a proctored online assessment and hold an AMCAT ID before the walk-in. It tests basic analytics, English comprehension and email writing (Writex).
Assessment link: Start the SHL (AMCAT) assessment ↗
If the link does not open, copy it and paste it into your browser address bar.
- Open the assessment link above.
- Select Start New Test.
- When asked to select a unit, choose Customer Service.
- Attempt every question. There is no negative marking.
- After you finish, submit the assessment and note your 15-digit AMCAT ID. You can find it under the three dots at the top right of the screen.
Note
- During registration, fill in all the mandatory details in the fields marked with a star.
- Interview mode: Walk-in.
- Take the test in a quiet place and use a headset or headphones.
- Do not switch screens. Multiple faces, no face on camera or any malpractice leads to disqualification.
- Candidates who clear the assessment move to the operations round.
How to Apply
- Check that you are a full-time graduate with 0 to 1 year of experience.
- Complete the SHL (AMCAT) assessment using the link above and note your AMCAT ID.
- Attend the walk-in at Infosys STP, Gachibowli, on 7 November 2026 between 10:00 AM and 1:00 PM.
- Use 📍Get Directions ↗ to reach the venue.
Walk-In Details
- Date: Saturday, 7 November 2026
- Time: 10:00 AM to 1:00 PM
- Venue: Infosys STP Gate No. 2, Interview Building No. B2, Ground Floor, Madhava Reddy Colony, Gachibowli, Hyderabad
- Contact: Srishti
Before You Attend
- Do not attend without an AMCAT ID. Candidates without it will not be considered.
- Confirm you can work 100% from the office in night and US shifts.
- Confirm you can spend at least 2 months in training at Mysore.
- Practise email writing and basic troubleshooting for VPN, Outlook and Windows.
Skills
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Job Details
About Infosys BPM
Infosys BPM is the business process management arm of Infosys. The listing places the role in the BPM / BPO industry.
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JobsInHyd is a job discovery platform and is not the employer or recruiter for this position. Job details are sourced from the original application source and may change. Please verify the latest information before applying.
JobsInHyd does not guarantee hiring outcomes.Infosys BPM is hiring freshers for the Process Executive Service Desk role (also advertised as International Customer Support Associate and Service Desk Associate) in Hyderabad. The walk-in drive is on Saturday, 7 November 2026, from 10:00 AM to 1:00 PM at the Infosys STP campus in Gachibowli.
You will support global clients by phone and email and troubleshoot technical issues such as VPN, drivers, O365 and Active Directory. The job is 100% work from office in rotational 24×7 US shifts. Fluent English is mandatory. Both IT and non-IT graduates can attend.
Job Details
- Company: Infosys BPM
- Role: Process Executive Service Desk (Freshers)
- Experience: 0 to 1 year
- Salary: Not disclosed
- Employment type: Full time, permanent
- Work mode: 100% work from office. No hybrid or remote option.
- Shift: 24×7 rotational shifts, aligned to US time zones
- Support mode: Calls and emails
- Training: Minimum 2 months at the Mysore campus
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Openings: 100
What You’ll Do
- Support global clients by calls and emails.
- Troubleshoot VPN, drivers, O365 and Active Directory issues.
- Resolve queries on operating systems, basic networking and Microsoft Office tools.
- Log and track issues in ticketing tools such as ServiceNow, Remedy or Control-M.
- Own each issue, analyse it and resolve it on time.
- Make sure every customer interaction ends with a satisfied customer.
What You Need
- Any full-time graduate degree (15 years of formal education).
- 0 to 1 year of experience.
- Excellent verbal and written communication. Fluent English is a must.
- Strong analytical and problem-solving skills.
- Confidence to resolve technical queries independently.
- Willingness to work 24×7 rotational US shifts, including nights.
- Comfort with a 100% work from office setup.
- Willingness to complete at least 2 months of training at the Mysore campus.
Key Skills
- Troubleshooting
- ServiceNow
- VPN
- Outlook and Windows
- International voice process
- Communication
Who Cannot Attend
- Postgraduates are not eligible.
- Candidates who have not completed the SHL (AMCAT) assessment will not be considered.
Mandatory Before Attending: SHL (AMCAT) Assessment
You must complete a proctored online assessment and hold an AMCAT ID before the walk-in. It tests basic analytics, English comprehension and email writing (Writex).
Assessment link: Start the SHL (AMCAT) assessment ↗
If the link does not open, copy it and paste it into your browser address bar.
- Open the assessment link above.
- Select Start New Test.
- When asked to select a unit, choose Customer Service.
- Attempt every question. There is no negative marking.
- After you finish, submit the assessment and note your 15-digit AMCAT ID. You can find it under the three dots at the top right of the screen.
Note
- During registration, fill in all the mandatory details in the fields marked with a star.
- Interview mode: Walk-in.
- Take the test in a quiet place and use a headset or headphones.
- Do not switch screens. Multiple faces, no face on camera or any malpractice leads to disqualification.
- Candidates who clear the assessment move to the operations round.
How to Apply
- Check that you are a full-time graduate with 0 to 1 year of experience.
- Complete the SHL (AMCAT) assessment using the link above and note your AMCAT ID.
- Attend the walk-in at Infosys STP, Gachibowli, on 7 November 2026 between 10:00 AM and 1:00 PM.
- Use 📍Get Directions ↗ to reach the venue.
Walk-In Details
- Date: Saturday, 7 November 2026
- Time: 10:00 AM to 1:00 PM
- Venue: Infosys STP Gate No. 2, Interview Building No. B2, Ground Floor, Madhava Reddy Colony, Gachibowli, Hyderabad
- Contact: Srishti
Before You Attend
- Do not attend without an AMCAT ID. Candidates without it will not be considered.
- Confirm you can work 100% from the office in night and US shifts.
- Confirm you can spend at least 2 months in training at Mysore.
- Practise email writing and basic troubleshooting for VPN, Outlook and Windows.
Complete the SHL (AMCAT) assessment first and carry your AMCAT ID. Full-time graduates only. Postgraduates not eligible. Fluent English required. Reporting 10:00 AM to 1:00 PM.