KDP Support Analyst, Books at Amazon, Hyderabad
About the job
Amazon is hiring a KDP Support Analyst for its Kindle Direct Publishing (KDP) team in Hyderabad. You will be the first point of contact for publishers and authors who use the KDP self-publishing platform. The role needs at least 1 year of experience handling customer queries by phone, chat or email.
This is an office-based role. Shifts can include overnight and weekends. Fluent English is required.
Job Details
- Company: Amazon
- Team: Kindle Direct Publishing (KDP)
- Role: KDP Support Analyst, Books (Variable)
- Job ID: 10565419
- Experience: Minimum 1 year in customer support
- Salary: Not disclosed
- Work mode: On-site. VCC is not available.
- Shift: Flexibility needed for overnight and weekend shifts
- Office: Amazon Dev Center India, Hyderabad (A85)
- Category: Customer Service
- Language: English (speak, read and write)
What You’ll Do
- Respond to email, phone and chat contacts from KDP website users.
- Resolve publisher concerns using company policies and processes.
- Use customer service tools to troubleshoot and give accurate answers.
- Meet quality, productivity and time management goals set by management.
- Keep email response times and phone and chat service levels on target.
- Escalate customer issues on time and to the right team.
- Report system and process issues to the relevant teams.
- Suggest improvements to internal and external processes.
- Document research and interactions clearly and concisely.
What You Need
- Minimum 1 year of experience handling customer inquiries by calls, chats and/or emails.
- Fluent spoken, written and read English.
- Ability to give personalised, high-quality answers in a fast-changing environment.
- Computer navigation skills and basic knowledge of web browsers and the internet.
- Analytical skills.
- Ability to research, replicate, categorise and document customer issues.
- Ability to use data and research to choose the best resolution.
- Willingness to work from the office.
Internet Requirements
You must have high-speed internet that meets all three limits below.
- Octane 2.0 score of 30,000 or higher.
- Network latency of 150 ms or less.
- Download speed of 3 Mbps or more.
Preferred Skills
- College graduates.
- Experience with web-enabled software products or services.
- Basic familiarity with web technologies and HTML.
- Additional certifications in web technologies.
- Ability to break down complex author problems and decide when and to whom to escalate.
How to Apply
- Check that you meet the minimum 1 year experience requirement.
- Check that your internet connection meets the three limits above.
- Use Apply on Original Source ↗ at the top of this job page to open the original listing and follow its application instructions.
Before You Apply
- Confirm you can work overnight and weekend shifts.
- Confirm you can work from the Hyderabad office every working day.
- Amazon offers accommodations for candidates with a disability during hiring. Contact the Amazon recruiting team through the original listing.
Skills
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Job Details
About Amazon
Amazon is a global technology and e-commerce company. This role is in Kindle Direct Publishing, its self-publishing service launched in November 2007. KDP lets authors publish and sell books in the Kindle store.
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JobsInHyd is a job discovery platform and is not the employer or recruiter for this position. Job details are sourced from the original application source and may change. Please verify the latest information before applying.
JobsInHyd does not guarantee hiring outcomes.Amazon is hiring a KDP Support Analyst for its Kindle Direct Publishing (KDP) team in Hyderabad. You will be the first point of contact for publishers and authors who use the KDP self-publishing platform. The role needs at least 1 year of experience handling customer queries by phone, chat or email.
This is an office-based role. Shifts can include overnight and weekends. Fluent English is required.
Job Details
- Company: Amazon
- Team: Kindle Direct Publishing (KDP)
- Role: KDP Support Analyst, Books (Variable)
- Job ID: 10565419
- Experience: Minimum 1 year in customer support
- Salary: Not disclosed
- Work mode: On-site. VCC is not available.
- Shift: Flexibility needed for overnight and weekend shifts
- Office: Amazon Dev Center India, Hyderabad (A85)
- Category: Customer Service
- Language: English (speak, read and write)
What You’ll Do
- Respond to email, phone and chat contacts from KDP website users.
- Resolve publisher concerns using company policies and processes.
- Use customer service tools to troubleshoot and give accurate answers.
- Meet quality, productivity and time management goals set by management.
- Keep email response times and phone and chat service levels on target.
- Escalate customer issues on time and to the right team.
- Report system and process issues to the relevant teams.
- Suggest improvements to internal and external processes.
- Document research and interactions clearly and concisely.
What You Need
- Minimum 1 year of experience handling customer inquiries by calls, chats and/or emails.
- Fluent spoken, written and read English.
- Ability to give personalised, high-quality answers in a fast-changing environment.
- Computer navigation skills and basic knowledge of web browsers and the internet.
- Analytical skills.
- Ability to research, replicate, categorise and document customer issues.
- Ability to use data and research to choose the best resolution.
- Willingness to work from the office.
Internet Requirements
You must have high-speed internet that meets all three limits below.
- Octane 2.0 score of 30,000 or higher.
- Network latency of 150 ms or less.
- Download speed of 3 Mbps or more.
Preferred Skills
- College graduates.
- Experience with web-enabled software products or services.
- Basic familiarity with web technologies and HTML.
- Additional certifications in web technologies.
- Ability to break down complex author problems and decide when and to whom to escalate.
How to Apply
- Check that you meet the minimum 1 year experience requirement.
- Check that your internet connection meets the three limits above.
- Use Apply on Original Source ↗ at the top of this job page to open the original listing and follow its application instructions.
Before You Apply
- Confirm you can work overnight and weekend shifts.
- Confirm you can work from the Hyderabad office every working day.
- Amazon offers accommodations for candidates with a disability during hiring. Contact the Amazon recruiting team through the original listing.